ScyllaDB incident
ScyllaDB Cloud Portal Unavailable Due to Third-Party SSO Provider Incident
Resolved after 1 hour 54 minutes, affecting Cloud API and SSO & SAML authentication, on July 16, 2026.
Access to the ScyllaDB Cloud portal has been restored, and the service is operating normally. The underlying incident at our third-party SSO provider, Frontegg, remains active. We will continue to monitor their status and provide further updates if needed.
Affected components
Update timeline
- investigating Jul 16, 2026, 08:15 AM UTC
We are investigating an issue preventing users from accessing the ScyllaDB Cloud web portal. The impact is caused by an ongoing incident at our third-party identity and SSO provider, Frontegg. ScyllaDB Cloud databases and data-plane operations remain unaffected; however, portal login and management functions are currently unavailable. We are monitoring Frontegg’s recovery efforts and will provide an update as soon as more information is available. For details from the provider, please see the Frontegg incident status.
- identified Jul 16, 2026, 08:16 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 16, 2026, 08:16 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 16, 2026, 10:08 AM UTC
Access to the ScyllaDB Cloud portal has been restored, and the service is operating normally. The underlying incident at our third-party SSO provider, Frontegg, remains active. We will continue to monitor their status and provide further updates if needed.
- resolved Jul 16, 2026, 10:09 AM UTC
This incident has been resolved.
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