Scurri Outage History

Scurri is up right now

Scurri had 12 outages in the last 2 years totaling 89h 58m of downtime — averaging 0.5 incidents per month.

There were 12 Scurri outages since June 5, 2025 totaling 89h 58m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scurri.co.uk

Notice April 16, 2026

DPD Ireland Customer Portal System Outage

Detected by Pingoru
Apr 16, 2026, 09:18 AM UTC
Resolved
Apr 16, 2026, 09:50 AM UTC
Duration
31m
Affected: Scurri Platform API
Timeline · 2 updates
  1. investigating Apr 16, 2026, 09:18 AM UTC

    DPD Ireland has advised that they are currently experiencing intermittent technical issues with their API services (including Customer Portal) which may affect your service. The DPD IT Team is aware and actively pursuing an immediate resolution. Updates will be provided as DPD share them with us.

  2. resolved Apr 16, 2026, 09:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 1, 2026

Issues with DPD Ireland

Detected by Pingoru
Apr 01, 2026, 09:15 AM UTC
Resolved
Apr 01, 2026, 09:56 AM UTC
Duration
40m
Affected: Scurri Platform API
Timeline · 2 updates
  1. investigating Apr 01, 2026, 09:15 AM UTC

    We are aware of reports of issues with DPD Ireland services and are currently investigating with them. If you're experiencing any issues, please contact [email protected] Please check back here for updates on this issue.

  2. resolved Apr 01, 2026, 09:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 5, 2025

Scurri Zendesk Platform Incident Identified

Detected by Pingoru
Dec 05, 2025, 08:54 AM UTC
Resolved
Dec 05, 2025, 09:21 AM UTC
Duration
26m
Affected: Scurri Platform APIScurri front-end
Timeline · 3 updates
  1. identified Dec 05, 2025, 08:54 AM UTC

    We have identified an issue within the Zendesk Platform used by the Scurri support team. We are currently investigating and will update this post with further information when available. For urgent issues please call Support | +44 20 3807 6800 | +353 51 625 624

  2. identified Dec 05, 2025, 08:59 AM UTC

    We have identified that the Zendesk issues is being caused by a system failure on Cloudflare. Cloudflare are aware and are working on the issue.

  3. resolved Dec 05, 2025, 09:21 AM UTC

    Cloudflare have resolved the issue and Zendesk is now fully functional again. If you have any issues please contact us at [email protected] or call Support | +44 20 3807 6800 | +353 51 625 624

Read the full incident report →

Notice December 2, 2025

Issue with DPD Ireland services

Detected by Pingoru
Dec 02, 2025, 01:56 PM UTC
Resolved
Dec 02, 2025, 03:52 PM UTC
Duration
1h 56m
Timeline · 3 updates
  1. investigating Dec 02, 2025, 01:56 PM UTC

    We have identified an issue with DPD Ireland services and are currently investigating. If you're experiencing any issues, please contact [email protected] Please check back here for updates on this issue.

  2. identified Dec 02, 2025, 02:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 02, 2025, 03:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 27, 2025

Scurri Incident Identified

Detected by Pingoru
Nov 27, 2025, 06:24 AM UTC
Resolved
Nov 27, 2025, 06:42 AM UTC
Duration
17m
Affected: Scurri Platform APIScurri front-end
Timeline · 2 updates
  1. investigating Nov 27, 2025, 06:24 AM UTC

    We have identified an issue within the Scurri platform impacting order creation and label generation. We are currently investigating as a matter of urgency and will update this post with further information as soon as possible

  2. resolved Nov 27, 2025, 06:42 AM UTC

    This incident has been resolved. If you're experiencing any issues, please contact us via [email protected] to make us aware of it.

Read the full incident report →

Notice November 10, 2025

Issue with DPD services

Detected by Pingoru
Nov 10, 2025, 12:34 PM UTC
Resolved
Nov 10, 2025, 04:00 PM UTC
Duration
3h 25m
Timeline · 2 updates
  1. investigating Nov 10, 2025, 12:34 PM UTC

    We have identified an issue with DPD services and are currently investigating. This incident has been resolved and we an see that Landmark labels are being generated successfully.

  2. resolved Nov 10, 2025, 04:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 6, 2025

Issue with Landmark service

Detected by Pingoru
Nov 06, 2025, 12:08 PM UTC
Resolved
Nov 06, 2025, 12:08 PM UTC
Duration
—
Affected: Scurri Platform APIScurri front-end
Timeline · 2 updates
  1. investigating Nov 06, 2025, 10:33 AM UTC

    We have identified an issue with Landmark services and are currently investigating. Please check back here for updates on this issue.

  2. resolved Nov 06, 2025, 12:08 PM UTC

    This incident has been resolved and we an see that Landmark labels are being generated successfully.

Read the full incident report →

Notice October 29, 2025

Issue with An Post Label Generation

Detected by Pingoru
Oct 29, 2025, 04:54 PM UTC
Resolved
Oct 30, 2025, 08:11 AM UTC
Duration
15h 17m
Affected: Scurri Platform APIScurri front-end
Timeline · 4 updates
  1. investigating Oct 29, 2025, 04:54 PM UTC

    We have identified a degradation with An Post label generation this afternoon and have raised this with their Service Desk. We will update you as soon as we have further information. Please check back here for updates on this issue.

  2. identified Oct 29, 2025, 05:55 PM UTC

    An Post has confirmed that the issue has been identified, and that they are working with Microsoft Azure to resolve. We will update you again once we have further information.

  3. monitoring Oct 29, 2025, 09:30 PM UTC

    Our monitoring has shown recovery of the An Post service over the last 30 minutes. Microsoft Azure status page advises that they expect full recovery by 23:30 today 29th October. We will continue to monitor and confirm full resolution once we've received an update from An Post

  4. resolved Oct 30, 2025, 08:11 AM UTC

    This incident has now been resolved and we an see that An Post labels are being generated successfully.

Read the full incident report →

Notice October 29, 2025

Issue with Evri service

Detected by Pingoru
Oct 29, 2025, 12:48 PM UTC
Resolved
Oct 29, 2025, 01:19 PM UTC
Duration
31m
Affected: Scurri Platform APIScurri front-end
Timeline · 3 updates
  1. investigating Oct 29, 2025, 12:48 PM UTC

    We have identified an issue with Evri services and have raised this with the Evri Service Desk. We do not currently have an ETA. We will keep you updated as we hear more from Evri. Please check back here for updates on this issue.

  2. monitoring Oct 29, 2025, 01:11 PM UTC

    We have seen the recovery of the Evri services in the last 15 minutes. We are awaiting an update from Evri, and will continue to monitor performance.

  3. resolved Oct 29, 2025, 01:19 PM UTC

    Evri has confirmed that they have identified and resolved this issue. Please let us know if you experience any further issues.

Read the full incident report →

Notice October 9, 2025

Issue with An Post services

Detected by Pingoru
Oct 09, 2025, 08:29 AM UTC
Resolved
Oct 10, 2025, 10:28 AM UTC
Duration
1d 1h
Timeline · 2 updates
  1. investigating Oct 09, 2025, 08:29 AM UTC

    We are aware of an issue this morning where a high number of An Post label requests are timing out. We are reaching out to An Post on this issue and will update here once we have more information. If you are experiancing issues please contact [email protected]

  2. resolved Oct 10, 2025, 10:28 AM UTC

    We can see that the issue experienced yesterday by An Post has been resolved and the carrier is performing as normal again.

Read the full incident report →

Notice August 28, 2025

Issue with Evri label creation

Detected by Pingoru
Aug 28, 2025, 02:48 PM UTC
Resolved
Aug 29, 2025, 07:48 AM UTC
Duration
17h
Affected: Scurri Platform APIScurri front-end
Timeline · 3 updates
  1. investigating Aug 28, 2025, 02:48 PM UTC

    We have identified an issue with Evri services where customers are having issues generating Evri labels. We have contacted the carrier to investigate and will continue to work to restore normal service. If you're having any difficulties with creating Evri labels please contact [email protected] Please check back here for updates on this issue.

  2. investigating Aug 28, 2025, 02:54 PM UTC

    Evri have said that they are aware of the issue and are working to resolve it - once we have more detail we will add an update here.

  3. resolved Aug 29, 2025, 07:48 AM UTC

    This issue has now been resolved and customers are able to successfully print Evri labels again.

Read the full incident report →

Notice June 5, 2025

Issue with Scurri support phone line

Detected by Pingoru
Jun 05, 2025, 08:39 AM UTC
Resolved
Jun 06, 2025, 08:30 AM UTC
Duration
23h 51m
Affected: Scurri Platform APIScurri front-end
Timeline · 3 updates
  1. investigating Jun 05, 2025, 08:39 AM UTC

    We are currently experiencing issues with our support phone system. If you are trying to contact us about an urgent issue, please raise a ticket with urgent in the subject line, and we will act on it as a priority. Apologies for any inconvenience, but we hope to resolve this as soon as possible.

  2. monitoring Jun 05, 2025, 09:06 AM UTC

    A change has been implemented, and our phone system is now back up and running. We will continue to monitor to make sure that there are no further issues. But if you experience any problems with contacting us via phone, please reach out to [email protected]

  3. resolved Jun 06, 2025, 08:30 AM UTC

    This incident has been resolved.

Read the full incident report →