Scurri incident

Intermittent connectivity Issue with Deutsche Post International (DPI) services

Resolved after 4 hours 12 minutes, affecting Scurri Platform API and Scurri front-end, on August 30, 2022.

resolved Aug 30, 2022, 12:38 PM UTC

DPI has confirmed that they have resolved the issue, and after a period of monitoring we can confirm that they are now generating labels successfully If you experience any further issues, please don't hesitate to contact our support team at [email protected]

Started
Aug 30, 2022, 08:25 AM UTC
Resolved
Aug 30, 2022, 12:38 PM UTC
Duration
4h 12m
Detected by Pingoru
Aug 30, 2022, 08:25 AM UTC

Affected components

Scurri Platform APIScurri front-end

Update timeline

  1. identified Aug 30, 2022, 08:25 AM UTC

    Deutsche Post International (DPI) has contacted us to confirm that they are experiencing issues currently when trying to generate labels. They are currently investigating with high priority. As soon as we have further information we will update this incident.

  2. resolved Aug 30, 2022, 12:38 PM UTC

    DPI has confirmed that they have resolved the issue, and after a period of monitoring we can confirm that they are now generating labels successfully If you experience any further issues, please don't hesitate to contact our support team at [email protected]

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