Scratchpay Outage History

Scratchpay is up right now

Scratchpay had 7 outages in the last 2 years totaling 16h 25m of downtime — averaging 0.3 incidents per month.

There were 7 Scratchpay outages since September 8, 2024 totaling 16h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scratchpay.com

Major September 1, 2026

scratchpay.com is down

Detected by Pingoru
Sep 01, 2026, 03:17 PM UTC
Resolved
Sep 01, 2026, 04:13 PM UTC
Duration
56m
Affected: scratchpay.comaccount.scratchpay.comdashboard.getscratch.com
Timeline · 2 updates
  1. investigating Sep 01, 2026, 03:17 PM UTC

    We're currently experiencing connection contention issues with our borrower-service and its related services. The team is looking into this problem to find the root cause and fix it.

  2. resolved Sep 01, 2026, 04:13 PM UTC

    We have resolved the issue and traced the root-cause to an issue from our cloud provider - https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev.

Read the full incident report →

Critical February 16, 2026

scratchpay.com is currently experiencing an outage

Detected by Pingoru
Feb 16, 2026, 12:36 PM UTC
Resolved
Feb 16, 2026, 01:31 PM UTC
Duration
55m
Affected: scratchpay.com
Timeline · 3 updates
  1. investigating Feb 16, 2026, 12:36 PM UTC

    We are aware that scratchpay.com is currently unavailable and our team is actively investigating the issue. We do not have an estimated time of resolution at this time, but will provide updates as more information becomes available.

  2. monitoring Feb 16, 2026, 12:55 PM UTC

    scratchpay.com has been restored and we're actively monitoring the service.

  3. resolved Feb 16, 2026, 01:31 PM UTC

    Our internal team has confirmed the scratchpay.com service is fully restored.

Read the full incident report →

Critical November 18, 2025

Severely restricted availability of all services

Detected by Pingoru
Nov 18, 2025, 01:05 PM UTC
Resolved
Nov 18, 2025, 05:08 PM UTC
Duration
4h 3m
Affected: scratchpay.comaccount.scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com
Timeline · 4 updates
  1. investigating Nov 18, 2025, 01:05 PM UTC

    We're experiencing an elevated level of errors due to an issue with one of our service providers and are currently looking into the issue.

  2. identified Nov 18, 2025, 01:06 PM UTC

    The issue is identified, but it may take some time before all services are back in full working order.

  3. monitoring Nov 18, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Service Degradation

Detected by Pingoru
Jun 12, 2025, 06:58 PM UTC
Resolved
Jun 13, 2025, 03:59 AM UTC
Duration
9h
Affected: scratchpay.comaccount.scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com
Timeline · 5 updates
  1. investigating Jun 12, 2025, 06:58 PM UTC

    We're investigating an external third party outage in our cloud & log-in credential provider, Google, who is experiencing elevated errors at this time. We are monitoring the situation actively, and can relay more as we learn more from the partner

  2. identified Jun 12, 2025, 07:16 PM UTC

    Our cloud provider is working on recovering services. We're continuing to monitor and will provide updates shortly.

  3. monitoring Jun 12, 2025, 09:12 PM UTC

    Our cloud provider has implemented a fix and we are seeing our applications recover. We will continue to observe and monitor.

  4. monitoring Jun 12, 2025, 10:10 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 13, 2025, 03:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2025

Unable to process payments through the dashboard

Detected by Pingoru
May 15, 2025, 12:39 PM UTC
Resolved
May 15, 2025, 02:08 PM UTC
Duration
1h 29m
Affected: dashboard.getscratch.comdashboard.scratchpay.com
Timeline · 4 updates
  1. investigating May 15, 2025, 12:39 PM UTC

    We are currently investigating an issue that prevents users from processing payments through the web dashboard.

  2. identified May 15, 2025, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2025, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 24, 2024

Scratchpay.com degraded service

Detected by Pingoru
Dec 24, 2024, 10:30 PM UTC
Resolved
Dec 24, 2024, 10:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 25, 2024, 12:11 AM UTC

    Temporary outage of borrower application and application flow, with various scratchpay.com hosted services being affected

Read the full incident report →