Scratchpay experienced a major incident on September 1, 2026 affecting scratchpay.com and account.scratchpay.com and 1 more component, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
scratchpay.comaccount.scratchpay.comdashboard.getscratch.com
Update timeline
- investigating Sep 01, 2026, 03:17 PM UTC
We're currently experiencing connection contention issues with our borrower-service and its related services. The team is looking into this problem to find the root cause and fix it.
- resolved Sep 01, 2026, 04:13 PM UTC
We have resolved the issue and traced the root-cause to an issue from our cloud provider - https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev.