Scratchpay incident

Severely restricted availability of all services

Critical Resolved View vendor source →

Scratchpay experienced a critical incident on November 18, 2025 affecting scratchpay.com and account.scratchpay.com and 1 more component, lasting 4h 3m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:05 PM UTC
Resolved
Nov 18, 2025, 05:08 PM UTC
Duration
4h 3m
Detected by Pingoru
Nov 18, 2025, 01:05 PM UTC

Affected components

scratchpay.comaccount.scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com

Update timeline

  1. investigating Nov 18, 2025, 01:05 PM UTC

    We're experiencing an elevated level of errors due to an issue with one of our service providers and are currently looking into the issue.

  2. identified Nov 18, 2025, 01:06 PM UTC

    The issue is identified, but it may take some time before all services are back in full working order.

  3. monitoring Nov 18, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 05:08 PM UTC

    This incident has been resolved.