Scratchpay Outage History

Scratchpay is up right now

Pingoru has recorded 18 incidents for Scratchpay: 3 in the last 12 months and 1 in the last 90 days.

Source: status.scratchpay.com

18incidents recorded
3last 12 months
1last 90 days
118 minutestypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Scratchpay in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202611 of 720 (0%)
October 202600 of 542 (0%)

Incidents, newest first

Major September 1, 2026 scratchpay.com is down 56m scratchpay.com, account.scratchpay.com, dashboard.getscratch.com

Started Sep 01, 2026, 03:17 PM UTC· resolved Sep 01, 2026, 04:13 PM UTC

  1. investigating Sep 01, 2026, 03:17 PM UTC

    We're currently experiencing connection contention issues with our borrower-service and its related services. The team is looking into this problem to find the root cause and fix it.

  2. resolved Sep 01, 2026, 04:13 PM UTC

    We have resolved the issue and traced the root-cause to an issue from our cloud provider - https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev.

Read the full incident report →

Critical February 16, 2026 scratchpay.com is currently experiencing an outage 55m scratchpay.com

Started Feb 16, 2026, 12:36 PM UTC· resolved Feb 16, 2026, 01:31 PM UTC

  1. investigating Feb 16, 2026, 12:36 PM UTC

    We are aware that scratchpay.com is currently unavailable and our team is actively investigating the issue. We do not have an estimated time of resolution at this time, but will provide updates as more information becomes available.

  2. monitoring Feb 16, 2026, 12:55 PM UTC

    scratchpay.com has been restored and we're actively monitoring the service.

  3. resolved Feb 16, 2026, 01:31 PM UTC

    Our internal team has confirmed the scratchpay.com service is fully restored.

Read the full incident report →

Critical November 18, 2025 Severely restricted availability of all services 4h 3m scratchpay.com, account.scratchpay.com, dashboard.getscratch.com, dashboard.scratchpay.com

Started Nov 18, 2025, 01:05 PM UTC· resolved Nov 18, 2025, 05:08 PM UTC

  1. investigating Nov 18, 2025, 01:05 PM UTC

    We're experiencing an elevated level of errors due to an issue with one of our service providers and are currently looking into the issue.

  2. identified Nov 18, 2025, 01:06 PM UTC

    The issue is identified, but it may take some time before all services are back in full working order.

  3. monitoring Nov 18, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025 Service Degradation 9h scratchpay.com, account.scratchpay.com, dashboard.getscratch.com, dashboard.scratchpay.com

Started Jun 12, 2025, 06:58 PM UTC· resolved Jun 13, 2025, 03:59 AM UTC

  1. investigating Jun 12, 2025, 06:58 PM UTC

    We're investigating an external third party outage in our cloud & log-in credential provider, Google, who is experiencing elevated errors at this time. We are monitoring the situation actively, and can relay more as we learn more from the partner

  2. identified Jun 12, 2025, 07:16 PM UTC

    Our cloud provider is working on recovering services. We're continuing to monitor and will provide updates shortly.

  3. monitoring Jun 12, 2025, 09:12 PM UTC

    Our cloud provider has implemented a fix and we are seeing our applications recover. We will continue to observe and monitor.

  4. monitoring Jun 12, 2025, 10:10 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 13, 2025, 03:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2025 Unable to process payments through the dashboard 1h 29m dashboard.getscratch.com, dashboard.scratchpay.com

Started May 15, 2025, 12:39 PM UTC· resolved May 15, 2025, 02:08 PM UTC

  1. investigating May 15, 2025, 12:39 PM UTC

    We are currently investigating an issue that prevents users from processing payments through the web dashboard.

  2. identified May 15, 2025, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2025, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 24, 2024 Scratchpay.com degraded service –

Started Dec 24, 2024, 10:30 PM UTC· resolved Dec 24, 2024, 10:30 PM UTC

  1. resolved Dec 25, 2024, 12:11 AM UTC

    Temporary outage of borrower application and application flow, with various scratchpay.com hosted services being affected

Read the full incident report →