Scratchpay Outage History

Scratchpay is up right now

Scratchpay had 11 outages in the last 2 years totaling 40h 5m of downtime — averaging 0.5 incidents per month.

There were 11 Scratchpay outages since June 11, 2024 totaling 40h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scratchpay.com

Critical February 16, 2026

scratchpay.com is currently experiencing an outage

Detected by Pingoru
Feb 16, 2026, 12:36 PM UTC
Resolved
Feb 16, 2026, 01:31 PM UTC
Duration
55m
Affected: scratchpay.com
Timeline · 3 updates
  1. investigating Feb 16, 2026, 12:36 PM UTC

    We are aware that scratchpay.com is currently unavailable and our team is actively investigating the issue. We do not have an estimated time of resolution at this time, but will provide updates as more information becomes available.

  2. monitoring Feb 16, 2026, 12:55 PM UTC

    scratchpay.com has been restored and we're actively monitoring the service.

  3. resolved Feb 16, 2026, 01:31 PM UTC

    Our internal team has confirmed the scratchpay.com service is fully restored.

Read the full incident report →

Critical November 18, 2025

Severely restricted availability of all services

Detected by Pingoru
Nov 18, 2025, 01:05 PM UTC
Resolved
Nov 18, 2025, 05:08 PM UTC
Duration
4h 3m
Affected: scratchpay.comaccount.scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com
Timeline · 4 updates
  1. investigating Nov 18, 2025, 01:05 PM UTC

    We're experiencing an elevated level of errors due to an issue with one of our service providers and are currently looking into the issue.

  2. identified Nov 18, 2025, 01:06 PM UTC

    The issue is identified, but it may take some time before all services are back in full working order.

  3. monitoring Nov 18, 2025, 02:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Service Degradation

Detected by Pingoru
Jun 12, 2025, 06:58 PM UTC
Resolved
Jun 13, 2025, 03:59 AM UTC
Duration
9h
Affected: scratchpay.comaccount.scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com
Timeline · 5 updates
  1. investigating Jun 12, 2025, 06:58 PM UTC

    We're investigating an external third party outage in our cloud & log-in credential provider, Google, who is experiencing elevated errors at this time. We are monitoring the situation actively, and can relay more as we learn more from the partner

  2. identified Jun 12, 2025, 07:16 PM UTC

    Our cloud provider is working on recovering services. We're continuing to monitor and will provide updates shortly.

  3. monitoring Jun 12, 2025, 09:12 PM UTC

    Our cloud provider has implemented a fix and we are seeing our applications recover. We will continue to observe and monitor.

  4. monitoring Jun 12, 2025, 10:10 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jun 13, 2025, 03:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2025

Unable to process payments through the dashboard

Detected by Pingoru
May 15, 2025, 12:39 PM UTC
Resolved
May 15, 2025, 02:08 PM UTC
Duration
1h 29m
Affected: dashboard.getscratch.comdashboard.scratchpay.com
Timeline · 4 updates
  1. investigating May 15, 2025, 12:39 PM UTC

    We are currently investigating an issue that prevents users from processing payments through the web dashboard.

  2. identified May 15, 2025, 12:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2025, 01:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2025, 02:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 24, 2024

Scratchpay.com degraded service

Detected by Pingoru
Dec 24, 2024, 10:30 PM UTC
Resolved
Dec 24, 2024, 10:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 25, 2024, 12:11 AM UTC

    Temporary outage of borrower application and application flow, with various scratchpay.com hosted services being affected

Read the full incident report →

Notice November 5, 2024

scratchpay.com is down

Detected by Pingoru
Nov 05, 2024, 05:17 PM UTC
Resolved
Nov 05, 2024, 07:52 PM UTC
Duration
2h 35m
Affected: scratchpay.com
Timeline · 4 updates
  1. investigating Nov 05, 2024, 05:17 PM UTC

    We are currently investigating the issue.

  2. identified Nov 05, 2024, 05:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 05, 2024, 06:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2024, 07:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 12, 2024

Issues with Payments for Financing

Detected by Pingoru
Aug 12, 2024, 04:52 PM UTC
Resolved
Aug 12, 2024, 08:58 PM UTC
Duration
4h 6m
Affected: scratchpay.com
Timeline · 3 updates
  1. investigating Aug 12, 2024, 04:52 PM UTC

    We are aware of a performance degradation with the Payments For Financing service. We are investigating and will post updates shortly.

  2. monitoring Aug 12, 2024, 06:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 12, 2024, 08:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 9, 2024

Some Clinic users getting logged out of dashboard

Detected by Pingoru
Aug 09, 2024, 08:45 AM UTC
Resolved
Aug 10, 2024, 12:23 AM UTC
Duration
15h 37m
Affected: dashboard.scratchpay.com
Timeline · 4 updates
  1. investigating Aug 09, 2024, 10:22 PM UTC

    Some Scratch Pay clinic users are getting logged out of dashboard.scratchpay.com We are currently investigating this issue.

  2. identified Aug 09, 2024, 10:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 09, 2024, 11:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 10, 2024, 12:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 18, 2024

Practice search is inaccessible

Detected by Pingoru
Jul 18, 2024, 02:34 PM UTC
Resolved
Jul 18, 2024, 03:17 PM UTC
Duration
43m
Affected: scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com
Timeline · 4 updates
  1. investigating Jul 18, 2024, 02:34 PM UTC

    This seems to also affect some users of the practice dashboard.

  2. identified Jul 18, 2024, 02:43 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 18, 2024, 02:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 18, 2024, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 11, 2024

Error on the loans page

Detected by Pingoru
Jun 11, 2024, 01:54 PM UTC
Resolved
Jun 11, 2024, 03:27 PM UTC
Duration
1h 32m
Timeline · 4 updates
  1. identified Jun 11, 2024, 01:54 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Jun 11, 2024, 01:54 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jun 11, 2024, 03:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2024, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →