Scratchpay experienced a major incident on June 12, 2025 affecting scratchpay.com and account.scratchpay.com and 1 more component, lasting 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:58 PM UTC
We're investigating an external third party outage in our cloud & log-in credential provider, Google, who is experiencing elevated errors at this time. We are monitoring the situation actively, and can relay more as we learn more from the partner
- identified Jun 12, 2025, 07:16 PM UTC
Our cloud provider is working on recovering services. We're continuing to monitor and will provide updates shortly.
- monitoring Jun 12, 2025, 09:12 PM UTC
Our cloud provider has implemented a fix and we are seeing our applications recover. We will continue to observe and monitor.
- monitoring Jun 12, 2025, 10:10 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 13, 2025, 03:59 AM UTC
This incident has been resolved.