Scratchpay Outage History

Scratchpay had 3 outages in the last 2 years totaling 5h 54m of downtime — averaging 0.1 incidents per month.

There were 3 Scratchpay outages since November 18, 2025 totaling 5h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.scratchpay.com

Major September 1, 2026

scratchpay.com is down

Detected by Pingoru: Sep 01, 2026, 03:17 PM UTC
Resolved: Sep 01, 2026, 04:13 PM UTC
Duration: 56m

Affected: scratchpay.comaccount.scratchpay.comdashboard.getscratch.com

Timeline · 2 updates

investigating Sep 01, 2026, 03:17 PM UTC

We're currently experiencing connection contention issues with our borrower-service and its related services. The team is looking into this problem to find the root cause and fix it.
resolved Sep 01, 2026, 04:13 PM UTC

We have resolved the issue and traced the root-cause to an issue from our cloud provider - https://status.cloud.google.com/incidents/J5ia5t9p3g9Q5Wi7r8Ev.

Read the full incident report →

Critical February 16, 2026

scratchpay.com is currently experiencing an outage

Detected by Pingoru: Feb 16, 2026, 12:36 PM UTC
Resolved: Feb 16, 2026, 01:31 PM UTC
Duration: 55m

Affected: scratchpay.com

Timeline · 3 updates

investigating Feb 16, 2026, 12:36 PM UTC

We are aware that scratchpay.com is currently unavailable and our team is actively investigating the issue. We do not have an estimated time of resolution at this time, but will provide updates as more information becomes available.
monitoring Feb 16, 2026, 12:55 PM UTC

scratchpay.com has been restored and we're actively monitoring the service.
resolved Feb 16, 2026, 01:31 PM UTC

Our internal team has confirmed the scratchpay.com service is fully restored.

Read the full incident report →

Critical November 18, 2025

Severely restricted availability of all services

Detected by Pingoru: Nov 18, 2025, 01:05 PM UTC
Resolved: Nov 18, 2025, 05:08 PM UTC
Duration: 4h 3m

Affected: scratchpay.comaccount.scratchpay.comdashboard.getscratch.comdashboard.scratchpay.com

Timeline · 4 updates

investigating Nov 18, 2025, 01:05 PM UTC

We're experiencing an elevated level of errors due to an issue with one of our service providers and are currently looking into the issue.
identified Nov 18, 2025, 01:06 PM UTC

The issue is identified, but it may take some time before all services are back in full working order.
monitoring Nov 18, 2025, 02:57 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 18, 2025, 05:08 PM UTC

This incident has been resolved.

Read the full incident report →