SchoolMint Outage History

There were 2 SchoolMint outages since February 4, 2026 totaling 155h 48m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.schoolmint.com

Notice February 26, 2026

Student Merge Feature Temporarily Disabled

Detected by Pingoru: Feb 26, 2026, 06:42 PM UTC
Resolved: Mar 05, 2026, 03:27 AM UTC
Duration: 6d 8h

Affected: Family PortalAdmin PortalSync Service

Timeline · 4 updates

investigating Feb 26, 2026, 06:42 PM UTC

We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.
identified Feb 27, 2026, 06:07 PM UTC

The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.
monitoring Mar 04, 2026, 09:31 PM UTC

The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.
resolved Mar 05, 2026, 03:27 AM UTC

The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

Read the full incident report →

Major February 4, 2026

SchoolMint Hero Access Issues

Detected by Pingoru: Feb 04, 2026, 04:12 PM UTC
Resolved: Feb 04, 2026, 07:16 PM UTC
Duration: 3h 4m

Affected: SchoolMint Hero

Timeline · 4 updates

investigating Feb 04, 2026, 04:12 PM UTC

We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.
identified Feb 04, 2026, 04:26 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 04, 2026, 04:48 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 04, 2026, 07:16 PM UTC

This incident has been resolved.

Read the full incident report →

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