SchoolMint experienced a major incident on February 4, 2026 affecting SchoolMint Hero, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
SchoolMint Hero
Update timeline
- investigating Feb 04, 2026, 04:12 PM UTC
We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.
- identified Feb 04, 2026, 04:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 04, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 07:16 PM UTC
This incident has been resolved.