SchoolMint experienced a notice incident on February 26, 2026 affecting Family Portal and Admin Portal and 1 more component, lasting 6d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 26, 2026, 06:42 PM UTC
We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.
- identified Feb 27, 2026, 06:07 PM UTC
The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.
- monitoring Mar 04, 2026, 09:31 PM UTC
The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.
- resolved Mar 05, 2026, 03:27 AM UTC
The issue impacting the student merge feature has been fully resolved. We appreciate your patience.