SchoolMint Outage History

SchoolMint had 7 outages in the last 2 years totaling 227h 52m of downtime — averaging 0.3 incidents per month.

There were 7 SchoolMint outages since September 26, 2024 totaling 227h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.schoolmint.com

Minor July 21, 2026

Service Status: Schoolrunner Mobile App Issues

Detected by Pingoru: Jul 21, 2026, 02:34 PM UTC
Resolved: Jul 23, 2026, 03:02 PM UTC
Duration: 2d

Affected: Schoolrunner

Timeline · 5 updates

investigating Jul 21, 2026, 02:34 PM UTC

We are currently experiencing issues with the Schoolrunner Mobile App, where users may see an "Error Loading" message. Rest assured, our engineering team is actively working on a fix. We will keep you updated and share more information as soon as it becomes available. Thank you for your patience!
investigating Jul 21, 2026, 06:56 PM UTC

We are continuing to investigate this issue.
monitoring Jul 21, 2026, 06:58 PM UTC

The issue has been identified and we are currently testing the fix.
monitoring Jul 22, 2026, 06:33 PM UTC

A fix for the Schoolrunner app has been released for Android devices. The fix for iOS devices is currently in progress.
resolved Jul 23, 2026, 03:02 PM UTC

A fix has been implemented for the Schoolrunner app on iOS. Thank you for your patience!

Read the full incident report →

Notice February 26, 2026

Student Merge Feature Temporarily Disabled

Detected by Pingoru: Feb 26, 2026, 06:42 PM UTC
Resolved: Mar 05, 2026, 03:27 AM UTC
Duration: 6d 8h

Affected: Family PortalAdmin PortalSync Service

Timeline · 4 updates

investigating Feb 26, 2026, 06:42 PM UTC

We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.
identified Feb 27, 2026, 06:07 PM UTC

The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.
monitoring Mar 04, 2026, 09:31 PM UTC

The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.
resolved Mar 05, 2026, 03:27 AM UTC

The issue impacting the student merge feature has been fully resolved. We appreciate your patience.

Read the full incident report →

Major February 4, 2026

SchoolMint Hero Access Issues

Detected by Pingoru: Feb 04, 2026, 04:12 PM UTC
Resolved: Feb 04, 2026, 07:16 PM UTC
Duration: 3h 4m

Affected: SchoolMint Hero

Timeline · 4 updates

investigating Feb 04, 2026, 04:12 PM UTC

We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.
identified Feb 04, 2026, 04:26 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Feb 04, 2026, 04:48 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Feb 04, 2026, 07:16 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 27, 2025

SchoolMint Hero Slowness

Detected by Pingoru: Oct 27, 2025, 05:00 PM UTC
Resolved: Oct 28, 2025, 04:36 PM UTC
Duration: 23h 35m

Affected: SchoolMint Hero

Timeline · 3 updates

investigating Oct 27, 2025, 05:00 PM UTC

We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.
investigating Oct 28, 2025, 04:35 PM UTC

The SchoolMint Hero slowness issue has been resolved.
resolved Oct 28, 2025, 04:36 PM UTC

This incident has been resolved.

Read the full incident report →

Notice October 7, 2024

Enroll Site Error

Detected by Pingoru: Oct 07, 2024, 09:37 PM UTC
Resolved: Oct 07, 2024, 09:37 PM UTC
Duration: —

Affected: Admin PortalSync Service

Timeline · 1 update

resolved Oct 07, 2024, 09:37 PM UTC

Amazon Web Services encountered a surge in error rates within their API (application programming interface), leading to difficulties in accessing SchoolMint Enroll for approximately thirty minutes. Amazon has successfully resolved this issue, restoring normal service.

Read the full incident report →

Notice October 4, 2024

SchoolMint Hero Student Records

Detected by Pingoru: Oct 04, 2024, 04:39 PM UTC
Resolved: Oct 04, 2024, 04:39 PM UTC
Duration: —

Affected: SchoolMint Hero

Timeline · 1 update

resolved Oct 04, 2024, 04:39 PM UTC

We released an update on Hero at midnight, which included a new feature to better manage student records. Unfortunately, this failed to display the records for some students. Our team identified and corrected the issue at 10:30 am CT. We can confirm no data was lost and the issue has been fully resolved. We apologize for any inconvenience this may have caused.

Read the full incident report →

Notice September 26, 2024

Hero Login Issues

Detected by Pingoru: Sep 26, 2024, 05:23 PM UTC
Resolved: Sep 26, 2024, 05:23 PM UTC
Duration: —

Affected: SchoolMint Hero

Timeline · 1 update

resolved Sep 26, 2024, 05:23 PM UTC

SchoolMint identified an issue with standard database maintenance on Hero that degraded log-in abilities. We have resolved this issue and are continuing to monitor system functionality.

Read the full incident report →