SchoolMint Outage History
SchoolMint is up right nowPingoru has recorded 49 incidents for SchoolMint: 4 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 49 of 744 (7%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 532 (0%) |
Incidents, newest first
Minor July 21, 2026 Service Status: Schoolrunner Mobile App Issues 2d Schoolrunner
Started Jul 21, 2026, 02:34 PM UTC· resolved Jul 23, 2026, 03:02 PM UTC
- investigating Jul 21, 2026, 02:34 PM UTC
We are currently experiencing issues with the Schoolrunner Mobile App, where users may see an "Error Loading" message. Rest assured, our engineering team is actively working on a fix. We will keep you updated and share more information as soon as it becomes available. Thank you for your patience!
- investigating Jul 21, 2026, 06:56 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 21, 2026, 06:58 PM UTC
The issue has been identified and we are currently testing the fix.
- monitoring Jul 22, 2026, 06:33 PM UTC
A fix for the Schoolrunner app has been released for Android devices. The fix for iOS devices is currently in progress.
- resolved Jul 23, 2026, 03:02 PM UTC
A fix has been implemented for the Schoolrunner app on iOS. Thank you for your patience!
Notice February 26, 2026 Student Merge Feature Temporarily Disabled 6d 8h Family Portal, Admin Portal, Sync Service
Started Feb 26, 2026, 06:42 PM UTC· resolved Mar 05, 2026, 03:27 AM UTC
- investigating Feb 26, 2026, 06:42 PM UTC
We have proactively disabled the Student Merge feature after identifying an issue affecting merges across different school years. In limited cases, this resulted in data not displaying correctly. Our engineering team is currently implementing a corrective fix. While the impact is contained, we have suspended the tool to ensure total data integrity. If you believe you have been affected, please note that data is recoverable and our teams are standing by to assist.
- identified Feb 27, 2026, 06:07 PM UTC
The issue has been identified, and we are currently implementing a fix. We will provide another update once the implementation is complete.
- monitoring Mar 04, 2026, 09:31 PM UTC
The fix has been developed and is currently undergoing Quality Assurance (QA) testing to ensure stability. We will provide a final update once the deployment to production is complete.
- resolved Mar 05, 2026, 03:27 AM UTC
The issue impacting the student merge feature has been fully resolved. We appreciate your patience.
Major February 4, 2026 SchoolMint Hero Access Issues 3h 4m SchoolMint Hero
Started Feb 04, 2026, 04:12 PM UTC· resolved Feb 04, 2026, 07:16 PM UTC
- investigating Feb 04, 2026, 04:12 PM UTC
We are aware of an issue impacting access to Hero. Users may see 504 timeout errors when attempting to sign in, and those who are able to access the platform may experience slower-than-normal performance. Our team is actively working to identify and resolve the issue. Updates will be shared as we learn more.
- identified Feb 04, 2026, 04:26 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 04, 2026, 04:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 07:16 PM UTC
This incident has been resolved.
Minor October 27, 2025 SchoolMint Hero Slowness 23h 35m SchoolMint Hero
Started Oct 27, 2025, 05:00 PM UTC· resolved Oct 28, 2025, 04:36 PM UTC
- investigating Oct 27, 2025, 05:00 PM UTC
We are currently investigating reports of slowness affecting SchoolMint Hero. Our team is working to identify the cause and will update this page when we have an update.
- investigating Oct 28, 2025, 04:35 PM UTC
The SchoolMint Hero slowness issue has been resolved.
- resolved Oct 28, 2025, 04:36 PM UTC
This incident has been resolved.