SchooLinks Outage History
SchooLinks is up right nowPingoru has recorded 19 incidents for SchooLinks: 3 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 0 of 720 (0%) |
| October 2026 | 1 | 0 of 744 (0%) |
| November 2026 | 0 | 0 of 123 (0%) |
Incidents, newest first
Notice October 14, 2026 Degraded Performance 16m
Started Oct 14, 2026, 08:11 PM UTC· resolved Oct 14, 2026, 08:27 PM UTC
- resolved Oct 14, 2026, 08:11 PM UTC
On October 14 from 3:11 PM to 3:27 PM CT, SchooLinks had degraded performance due to infrastructure. Some users may have experienced slow page loads or errors. Some transcript uploads made during this time were delayed or experienced errors. Failed transcripts have been re-processed by SchooLinks Engineer. The platform has been working normally since 3:27 PM CT. We're sorry for the disruption.
Notice September 3, 2026 Degraded Performance 21m
Started Sep 03, 2026, 07:31 PM UTC· resolved Sep 03, 2026, 07:52 PM UTC
- resolved Sep 03, 2026, 07:30 PM UTC
Between approximately 2:31 PM and 2:52 PM Central Time, some users experienced degraded performance across the platform. Depending on the action, some requests may have taken longer to complete or timed out. No data was affected. The underlying issue has been resolved and performance has returned to normal. We have increased capacity, are continuing to monitor and are performing an investigation to take steps to prevent a recurrence. We apologize for the disruption.
Major February 10, 2026 Application Unavailable Due to CDN Issues 1h 58m SchooLinks Web App, Clever Single Sign-On (SSO), ClassLink Single Sign-On (SSO), College Application Manager and 1 more
Started Feb 10, 2026, 08:48 PM UTC· resolved Feb 10, 2026, 10:46 PM UTC
- investigating Feb 10, 2026, 08:48 PM UTC
We are currently experiencing an outage where our application is not loading for users. This issue is caused by an ongoing service disruption with Amazon CloudFront, which is impacting our ability to serve application content. We are actively monitoring the situation and working with AWS to understand the scope and resolution timeline of the CloudFront issue. Update from AWS: https://health.aws.amazon.com/health/status
- monitoring Feb 10, 2026, 09:55 PM UTC
AWS has reported early signs of recovery, and is continuing to work toward full recovery. At this moment the SchooLinks app is loading for many users. Our team is actively monitoring infrastructure health and will provide another update when this outage has been fully resolved.
- resolved Feb 10, 2026, 10:46 PM UTC
SchooLinks is fully operational. AWS has confirmed a full recovery and we have not observed any further errors from our testing.
Major October 21, 2025 Common App Outage 2h 36m College Application Manager
Started Oct 21, 2025, 02:47 PM UTC· resolved Oct 21, 2025, 05:24 PM UTC
- identified Oct 21, 2025, 02:47 PM UTC
We are currently aware of an ongoing outage with the Common App platform. This is an external service issue and is not within our direct control. As a result, users may experience errors or disruptions when attempting to access or submit information via Common App through our platform. Our systems remain fully operational, workflows within College Application Manager that rely on Common App may be delayed or unavailable until their service is restored. We will continue to monitor the situation closely and provide updates as more information becomes available from the Common App team. Thank you for your patience and understanding.
- resolved Oct 21, 2025, 05:24 PM UTC
Per Common App this issue has been resolved. Common App had brief interruption related to a pre-deadline release around 10:20 AM ET that lasted for about 20 minutes. Recommenders should not have any further problems with form submission. If a recommender did try to submit forms during that period, they should review the status of the form to make sure it was successfully submitted.
Major October 20, 2025 AWS outage 11h 52m SchooLinks Web App, Data Processing, Clever Single Sign-On (SSO), ClassLink Single Sign-On (SSO) and 2 more
Started Oct 20, 2025, 10:28 AM UTC· resolved Oct 20, 2025, 10:21 PM UTC
- investigating Oct 20, 2025, 10:28 AM UTC
SchooLinks is currently experiencing an outage due to a wider AWS service disruption. Our team is actively monitoring and will restore full functionality as soon as possible.
- monitoring Oct 20, 2025, 12:44 PM UTC
This incident is mostly resolved. Components and application services a functioning well with low error rates. We're continuing to monitor the overall health of the infrastructure.
- monitoring Oct 20, 2025, 01:36 PM UTC
Due to the ongoing AWS incident we're experiencing issues scaling our backend API to support the number of users on the application. Some users will experience degraded performance.
- monitoring Oct 20, 2025, 04:59 PM UTC
We are continuing to experience service degradation due to a widespread outage impacting multiple AWS services. Our team has investigated and tested all available alternatives to mitigate the issue, but given the nature of the outage, there are no effective workarounds at this time. The site remains online and accessible; however, users may notice slower performance, intermittent issues, or degraded functionality in certain areas of the platform. This is a direct result of underlying dependencies (such as networking and service resolution) being affected by the AWS incident. We want to reassure you that our engineering team has been actively monitoring and testing options throughout the event. After exhausting the available paths, the most reliable approach at this time is to keep current services running while we monitor the health of AWS’s infrastructure and await their full restoration. We are in close alignment with AWS communications and will continue to provide updates as new information becomes available. In the meantime, please note that any new deployments or scaling operations may be delayed until normal service is restored. We greatly appreciate your patience and understanding as we work through this event alongside our cloud provider.
- monitoring Oct 20, 2025, 07:51 PM UTC
Update: Partial Restoration of Service Most services have been restored and the platform is largely operating normally. However, AWS continues to report ongoing issues with some infrastructure which impacts some background processes. As a result, batch transcript processing, certain data workflows, and SFTP authentication may still experience failures or delays. We are monitoring closely and will provide further updates as AWS works toward full resolution.
- resolved Oct 20, 2025, 10:21 PM UTC
Service Restored The underlying AWS outage has been fully resolved and all affected services have been restored. Our platform is now operating normally. We have confirmed stability across all systems and will continue to monitor closely, but no further disruption is expected. Thank you for your patience and understanding throughout this incident.
Minor April 15, 2025 SAML Authentication Error 50m SchooLinks Web App
Started Apr 15, 2025, 07:48 PM UTC· resolved Apr 15, 2025, 08:38 PM UTC
- identified Apr 15, 2025, 07:48 PM UTC
Some SAML authentication requests are currently failing. We have identified the issue and are in process of deploying a fix.
- monitoring Apr 15, 2025, 08:11 PM UTC
A fix has been implemented and we're monitoring the results.
- resolved Apr 15, 2025, 08:38 PM UTC
SAML authentication is fully functional. This incident has been resolved
Major March 30, 2025 SchooLinks Platform Outage 12h 52m
Started Mar 30, 2025, 12:02 PM UTC· resolved Mar 31, 2025, 12:54 AM UTC
- resolved Mar 31, 2025, 12:00 AM UTC
On March 30, 2025 from 7:02 to 7:54 PM, we experienced a temporary outage. This resulted in a brief period during which you may have encountered slower response times, intermittent errors, or other performance-related issues while using our platform. The underlying issue was identified and resolved by our engineering team
Minor January 30, 2025 Student Access Error 3h 32m
Started Jan 30, 2025, 01:30 PM UTC· resolved Jan 30, 2025, 05:02 PM UTC
- resolved Jan 30, 2025, 01:30 PM UTC
On January 30, 2025, from 7:30 AM to 11:02 AM (CT), students who had not yet completed their onboarding were unable to access the SchooLinks platform, encountering a white screen upon logging in. Previously onboarded students were not affected. The issue was traced to an implementation error in our logic for tracking student progress through the onboarding process. Once identified, the SchooLinks Engineering team quickly diagnosed and resolved the problem, restoring full platform functionality by 11:02 AM.
Major January 8, 2025 Course Planning Degraded Performance 2h 55m SchooLinks Web App, Course Planner
Started Jan 08, 2025, 03:45 PM UTC· resolved Jan 08, 2025, 06:41 PM UTC
- monitoring Jan 08, 2025, 03:45 PM UTC
On Jan 8th, from 9:19 to 9:28 AM CDT, our team identified reports of degraded performance for the Course Planning module. Initial investigations suggest this may be caused by increased database query latency. The Course Planning module and the rest of the platform have been fully operational since 9:29 AM CDT. Our team has deployed a fix which we're presently monitoring.
- resolved Jan 08, 2025, 06:41 PM UTC
This incident has been resolved. We have continued to monitor our production environment and no further errors have been reported or identified.