SchooLinks Outage History

Between approximately 2:31 PM and 2:52 PM Central Time, some users experienced degraded performance across the platform. Depending on the action, some requests may have taken longer to complete or timed out. No data was affected. The underlying issue has been resolved and performance has returned to normal. We have increased capacity, are continuing to monitor and are performing an investigation to take steps to prevent a recurrence. We apologize for the disruption.

SchooLinks is fully operational. AWS has confirmed a full recovery and we have not observed any further errors from our testing.

Per Common App this issue has been resolved. Common App had brief interruption related to a pre-deadline release around 10:20 AM ET that lasted for about 20 minutes. Recommenders should not have any further problems with form submission. If a recommender did try to submit forms during that period, they should review the status of the form to make sure it was successfully submitted.

SAML authentication is fully functional. This incident has been resolved

On March 30, 2025 from 7:02 to 7:54 PM, we experienced a temporary outage. This resulted in a brief period during which you may have encountered slower response times, intermittent errors, or other performance-related issues while using our platform. The underlying issue was identified and resolved by our engineering team

On January 30, 2025, from 7:30 AM to 11:02 AM (CT), students who had not yet completed their onboarding were unable to access the SchooLinks platform, encountering a white screen upon logging in. Previously onboarded students were not affected. The issue was traced to an implementation error in our logic for tracking student progress through the onboarding process. Once identified, the SchooLinks Engineering team quickly diagnosed and resolved the problem, restoring full platform functionality by 11:02 AM.

This incident has been resolved. We have continued to monitor our production environment and no further errors have been reported or identified.

On October 22, 2023, from 11:22 until 11:55 am we experienced a delay in processing asynchronous or background tasks which may have created delays or errors in the performance of some background tasks such generating reports, indicator evaluation and data upload processing. This did not cause full errors or failures but instead just long delays. This was resolved at 11:55 am.

On 9/26/2024, from 6:23 AM to 6:59 AM, the SchooLinks platform experienced slower response times and partial unavailability for some users. The issue was traced to a database misconfiguration that occurred during a scheduled maintenance window which impacted query execution and performance. SchooLinks Engineering worked quickly to diagnose and rectify the issue. The platform was stabilized, and service was fully restored by 6:59 AM Central Time

This incident has been resolved