SchoolAI Outage History

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SchoolAI had 23 outages in the last 2 years totaling 43h 28m of downtime — averaging 0.9 incidents per month.

There were 23 SchoolAI outages since June 7, 2024 totaling 43h 28m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.schoolai.com

Major May 27, 2026

Document uploads failing

Detected by Pingoru
May 27, 2026, 03:46 PM UTC
Resolved
May 27, 2026, 04:22 PM UTC
Duration
35m
Affected: Frontend
Timeline · 4 updates
  1. investigating May 27, 2026, 03:46 PM UTC

    We are currently investigating the issue

  2. investigating May 27, 2026, 03:49 PM UTC

    A known issue causing multiple failures across the app related to File uploads, Create a Space, image generation, and Mission Control. We are identifying the root cause

  3. monitoring May 27, 2026, 04:16 PM UTC

    We have implemented a fix and are monitoring.

  4. resolved May 27, 2026, 04:22 PM UTC

    Document uploads appear to be working again, will continue to monitor

Read the full incident report →

Minor December 12, 2025

My Space/Spaces Degraded Performance

Detected by Pingoru
Dec 12, 2025, 03:25 PM UTC
Resolved
Dec 12, 2025, 03:55 PM UTC
Duration
29m
Affected: Frontend
Timeline · 3 updates
  1. investigating Dec 12, 2025, 03:25 PM UTC

    We are currently investigating this issue.

  2. identified Dec 12, 2025, 03:35 PM UTC

    We have identified the issue and deploying a fix

  3. resolved Dec 12, 2025, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 18, 2025

Cloudflare service outage

Detected by Pingoru
Nov 18, 2025, 01:31 PM UTC
Resolved
Nov 18, 2025, 02:50 PM UTC
Duration
1h 18m
Affected: Frontend
Timeline · 3 updates
  1. investigating Nov 18, 2025, 01:31 PM UTC

    The web app is not reachable due to a Cloudflare outage. We're investigating.

  2. monitoring Nov 18, 2025, 02:39 PM UTC

    Cloudflare's services are returning to normal in some areas, making the app available. Not all areas have been restored to service. Continuing to monitor.

  3. resolved Nov 18, 2025, 02:50 PM UTC

    Cloudflare service has been restored

Read the full incident report →

Major October 31, 2025

Student Login Issues

Detected by Pingoru
Oct 31, 2025, 03:50 PM UTC
Resolved
Oct 31, 2025, 08:55 PM UTC
Duration
5h 5m
Affected: Frontend
Timeline · 6 updates
  1. investigating Oct 31, 2025, 03:50 PM UTC

    We are currently investigating this issue.

  2. investigating Oct 31, 2025, 06:21 PM UTC

    We are continuing to investigate this issue.

  3. identified Oct 31, 2025, 07:48 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified Oct 31, 2025, 08:04 PM UTC

    We are deploying a fix to address the issue.

  5. monitoring Oct 31, 2025, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 31, 2025, 08:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 2, 2025

Degraded performance due to database load

Detected by Pingoru
Sep 02, 2025, 06:40 PM UTC
Resolved
Sep 02, 2025, 09:25 PM UTC
Duration
2h 44m
Affected: Web Application
Timeline · 3 updates
  1. investigating Sep 02, 2025, 06:40 PM UTC

    We're seeing exceptional database load and are investigating. Current impact should be minimal to most users, but search may be particularly affected.

  2. monitoring Sep 02, 2025, 09:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 02, 2025, 09:25 PM UTC

    Database size was increased to handle full load. Queries for Discover and Organize pages of the app are no longer timing out.

Read the full incident report →

Notice June 18, 2025

LTI assignment addition currently unavailable

Detected by Pingoru
Jun 18, 2025, 11:01 PM UTC
Resolved
Jun 19, 2025, 12:42 AM UTC
Duration
1h 40m
Affected: Frontend
Timeline · 3 updates
  1. identified Jun 18, 2025, 11:01 PM UTC

    We found an issue that was preventing LTI users attempting to embed a space as an assignment to be logged in automatically.

  2. monitoring Jun 19, 2025, 12:35 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 19, 2025, 12:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Google Firebase outage causing app login issues

Detected by Pingoru
Jun 12, 2025, 06:31 PM UTC
Resolved
Jun 12, 2025, 08:37 PM UTC
Duration
2h 6m
Affected: FrontendInfrastructure
Timeline · 5 updates
  1. investigating Jun 12, 2025, 06:31 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 12, 2025, 06:33 PM UTC

    We've identified issues at Google Firebase that are preventing users from logging into SchoolAI: https://status.firebase.google.com/

  3. investigating Jun 12, 2025, 06:33 PM UTC

    We are continuing to investigate this issue.

  4. investigating Jun 12, 2025, 08:21 PM UTC

    Logins are functional again

  5. resolved Jun 12, 2025, 08:37 PM UTC

    Issue is now resolved

Read the full incident report →

Minor March 10, 2025

Friday data missing

Detected by Pingoru
Mar 10, 2025, 09:24 PM UTC
Resolved
Mar 11, 2025, 12:48 AM UTC
Duration
3h 24m
Affected: InfrastructureData Processing: Background Tasks
Timeline · 3 updates
  1. investigating Mar 10, 2025, 09:24 PM UTC

    After completing database maintenance on Saturday morning, we discovered that our live web application was missing some data that was created and/or updated on Friday. This is affecting a subset of our users and organizations. This data has not been lost. We are working to restore this data.

  2. investigating Mar 10, 2025, 09:27 PM UTC

    We have restored missing users, organizations, documents and additional data. We are continuing to work to restore the remaining data.

  3. resolved Mar 11, 2025, 12:48 AM UTC

    All missing objects have been restored. We are continuing to investigate any updates to data that did not persist and will continue to resolve issues.

Read the full incident report →

Notice February 7, 2025

Users experiencing slow or non-responsive requests from server

Detected by Pingoru
Feb 07, 2025, 02:57 PM UTC
Resolved
Feb 07, 2025, 03:42 PM UTC
Duration
44m
Affected: Web Application
Timeline · 4 updates
  1. investigating Feb 07, 2025, 02:57 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 07, 2025, 03:08 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 07, 2025, 03:32 PM UTC

    We've resolved the server issue that reduced responsiveness for many users and are monitoring to make sure service remains stable.

  4. resolved Feb 07, 2025, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 2, 2025

Degraded app performance

Detected by Pingoru
Feb 02, 2025, 07:09 PM UTC
Resolved
Feb 02, 2025, 09:43 PM UTC
Duration
2h 33m
Affected: FrontendInfrastructureWeb Application
Timeline · 5 updates
  1. investigating Feb 02, 2025, 07:09 PM UTC

    We are currently investigating application performance issues.

  2. investigating Feb 02, 2025, 07:37 PM UTC

    We are continuing to investigate the issue.

  3. identified Feb 02, 2025, 09:23 PM UTC

    We are deploying a hotfix to address a network connectivity problem our infrastructure provider is experiencing.

  4. monitoring Feb 02, 2025, 09:37 PM UTC

    A fix has been deployed and we are monitoring the results

  5. resolved Feb 02, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 13, 2024

Issue effecting student spaces

Detected by Pingoru
Dec 13, 2024, 07:40 PM UTC
Resolved
Dec 13, 2024, 11:30 PM UTC
Duration
3h 49m
Affected: Infrastructure
Timeline · 2 updates
  1. investigating Dec 13, 2024, 07:40 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 13, 2024, 11:30 PM UTC

    Resolved.

Read the full incident report →

Major December 12, 2024

Hosted models currently experiencing outage

Detected by Pingoru
Dec 12, 2024, 12:07 AM UTC
Resolved
Dec 12, 2024, 03:18 AM UTC
Duration
3h 10m
Affected: InfrastructureData Processing: Background Tasks
Timeline · 2 updates
  1. identified Dec 12, 2024, 12:07 AM UTC

    Our hosted model provider is currently experiencing an outage. As a result, the majority of our AI-enabled tooling is currently unavailable. We are closely monitoring the situation.

  2. resolved Dec 12, 2024, 03:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 7, 2024

Background tasks are not processing in a timely way

Detected by Pingoru
Nov 07, 2024, 01:45 AM UTC
Resolved
Nov 07, 2024, 02:59 AM UTC
Duration
1h 13m
Affected: InfrastructureWeb Application
Timeline · 2 updates
  1. investigating Nov 07, 2024, 01:45 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 07, 2024, 02:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 25, 2024

File uploads failing

Detected by Pingoru
Oct 25, 2024, 03:15 PM UTC
Resolved
Oct 25, 2024, 03:23 PM UTC
Duration
7m
Affected: FrontendWeb Application
Timeline · 3 updates
  1. investigating Oct 25, 2024, 03:15 PM UTC

    Earlier this morning, the service we use for file partitioning and embedding stopped working. We are investigating.

  2. monitoring Oct 25, 2024, 03:20 PM UTC

    We just rolled out a fix

  3. resolved Oct 25, 2024, 03:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 22, 2024

Outage affecting web application

Detected by Pingoru
Oct 22, 2024, 06:56 PM UTC
Resolved
Oct 22, 2024, 08:12 PM UTC
Duration
1h 16m
Affected: FrontendInfrastructureWeb ApplicationData Processing: Background Tasks
Timeline · 3 updates
  1. investigating Oct 22, 2024, 06:56 PM UTC

    Application is experiencing slowness and 502 errors. We're looking into the issue.

  2. monitoring Oct 22, 2024, 07:21 PM UTC

    Our cloud hosting provider is experiencing some intermittent issues, which is causing our app to perform abnormally. We've monitoring the situation as they work to resolve it.

  3. resolved Oct 22, 2024, 08:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 17, 2024

Application performance issues

Detected by Pingoru
Oct 17, 2024, 03:57 PM UTC
Resolved
Oct 17, 2024, 04:08 PM UTC
Duration
10m
Affected: InfrastructureWeb ApplicationData Processing: Background Tasks
Timeline · 2 updates
  1. investigating Oct 17, 2024, 03:57 PM UTC

    We're investigating reports of portions of the application slow or unresponsive.

  2. resolved Oct 17, 2024, 04:08 PM UTC

    The provider deployed a fix and the application is now functioning normally.

Read the full incident report →

Notice October 12, 2024

Some users are unable to log in

Detected by Pingoru
Oct 12, 2024, 12:27 AM UTC
Resolved
Oct 12, 2024, 12:33 AM UTC
Duration
6m
Affected: Web Application
Timeline · 2 updates
  1. investigating Oct 12, 2024, 12:27 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 12, 2024, 12:33 AM UTC

    A database schema changed temporarily prevented users from logging in, but the change has rolled out and users can log in again.

Read the full incident report →

Minor October 9, 2024

Slow notifications

Detected by Pingoru
Oct 09, 2024, 07:30 PM UTC
Resolved
Oct 09, 2024, 07:56 PM UTC
Duration
26m
Affected: Web Application
Timeline · 2 updates
  1. investigating Oct 09, 2024, 07:30 PM UTC

    We're currently investigating some slow notifications and background processes

  2. resolved Oct 09, 2024, 07:56 PM UTC

    More worker machines were added to address the new high water mark on background jobs, and we're back to normal operation.

Read the full incident report →

Notice September 25, 2024

Problems with onboarding form for new users

Detected by Pingoru
Sep 25, 2024, 03:21 PM UTC
Resolved
Sep 25, 2024, 07:53 PM UTC
Duration
4h 31m
Affected: FrontendWeb Application
Timeline · 2 updates
  1. identified Sep 25, 2024, 03:21 PM UTC

    Users are getting stuck on "Please complete your profile" window. We've identified the problem and are working on a fix.

  2. resolved Sep 25, 2024, 07:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 19, 2024

Web application experiencing slowness

Detected by Pingoru
Sep 19, 2024, 04:39 PM UTC
Resolved
Sep 19, 2024, 05:32 PM UTC
Duration
53m
Affected: FrontendWeb Application
Timeline · 2 updates
  1. investigating Sep 19, 2024, 04:39 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 19, 2024, 05:32 PM UTC

    We have scaled some back-end services and are seeing improved performance. We will continue to monitor the situation.

Read the full incident report →

Notice September 1, 2024

Network outage

Detected by Pingoru
Sep 01, 2024, 07:54 PM UTC
Resolved
Sep 01, 2024, 08:33 PM UTC
Duration
38m
Affected: FrontendInfrastructureWeb ApplicationData Processing: Background Tasks
Timeline · 5 updates
  1. investigating Sep 01, 2024, 07:54 PM UTC

    We are currently experiencing a network outage related to our infrastructure/cloud provider.

  2. investigating Sep 01, 2024, 08:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 01, 2024, 08:03 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Sep 01, 2024, 08:11 PM UTC

    We are continuing to monitor the effects of the outage.

  5. resolved Sep 01, 2024, 08:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 30, 2024

SSL Certificate issues affecting Single Sign On (SSO) logins

Detected by Pingoru
Jul 30, 2024, 06:36 PM UTC
Resolved
Jul 30, 2024, 08:55 PM UTC
Duration
2h 18m
Affected: FrontendWeb Application
Timeline · 4 updates
  1. investigating Jul 30, 2024, 06:36 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 30, 2024, 06:37 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 30, 2024, 07:52 PM UTC

    The issue appears to be isolated by region. We are continuing to diagnose the cause and potential fixes.

  4. resolved Jul 30, 2024, 08:55 PM UTC

    upon further investigation, it appears to be related to a network issue locally on a remote site. This issue does not appear to be affecting other users.

Read the full incident report →

Minor June 7, 2024

Mission Control throwing intermittent errors

Detected by Pingoru
Jun 07, 2024, 03:37 PM UTC
Resolved
Jun 07, 2024, 07:38 PM UTC
Duration
4h 1m
Affected: FrontendWeb Application
Timeline · 3 updates
  1. investigating Jun 07, 2024, 03:37 PM UTC

    We are currently investigating this issue.

  2. identified Jun 07, 2024, 04:42 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jun 07, 2024, 07:38 PM UTC

    This incident has been resolved.

Read the full incident report →