SchoolAI experienced a notice incident on September 2, 2025 affecting Web Application, lasting 2h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Web Application
Update timeline
- investigating Sep 02, 2025, 06:40 PM UTC
We're seeing exceptional database load and are investigating. Current impact should be minimal to most users, but search may be particularly affected.
- monitoring Sep 02, 2025, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 09:25 PM UTC
Database size was increased to handle full load. Queries for Discover and Organize pages of the app are no longer timing out.