Resolved after 30 minutes, affecting Management Portal (scanii.com), on October 20, 2025.
The source of the issue appears to be problems with our cloud provider, AWS (https://health.aws.amazon.com/health/status), in the us-east-1 region
Affected components
Update timeline
- identified Oct 20, 2025, 09:30 AM UTC
Our monitors have identified an issue with our administrative portal (www.scanii.com) and our engineers were dispatched to address it. This does not impact content processing.
- identified Oct 20, 2025, 09:52 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 20, 2025, 09:53 AM UTC
The source of the issue appears to be problems with our cloud provider, AWS (https://health.aws.amazon.com/health/status), in the us-east-1 region
- resolved Oct 20, 2025, 10:00 AM UTC
The incident has been resolved and service fully restored.
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