Scalyr incident

Query timeouts and slowness on app.scalyr.com and app.dataset.com

Resolved after 42 minutes, on September 10, 2024.

monitoring Sep 10, 2024, 06:12 PM UTC

All query servers were restarted and query performance is back to normal

Started
Sep 10, 2024, 05:41 PM UTC
Resolved
Sep 10, 2024, 06:23 PM UTC
Duration
42m
Detected by Pingoru
Sep 10, 2024, 05:41 PM UTC

Update timeline

  1. identified Sep 10, 2024, 05:41 PM UTC

    The correct build of the query servers failed to initialize, leading to performance issues with query execution. The root cause has been identified and the problem has been mitigated for users on app.scalyr.com. The recovery is still in progress for users on app.dataset.com

  2. monitoring Sep 10, 2024, 06:12 PM UTC

    All query servers were restarted and query performance is back to normal

  3. resolved Sep 10, 2024, 06:23 PM UTC

    This incident has been resolved.

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