Scaleway experienced a minor incident on September 14, 2026 affecting Excellence, lasting 6d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Excellence
Update timeline
- investigating Sep 14, 2026, 10:49 AM UTC
Due to an issue with our phone system, only ticket and live chat assistance are currently available. We are currently investigating the situation and will update this status as soon as we have more information.
- investigating Sep 18, 2026, 04:15 PM UTC
We are continuing to investigate this issue.
- resolved Sep 21, 2026, 09:27 AM UTC
The platform is accessible again. Teams are in the process of verifying that the operation of the platform is compliant. We apologize for this interruption.