Savvas had 35 outages in the last 2 years totaling 558h 34m of downtime — averaging 1.4 incidents per month.
There were 35 Savvas outages since July 19, 2024 totaling 558h 34m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware and actively working to resolve issues with the Realize log in, Assessment Mastery Report, and Realize Admin Reports.
The issue is resolved.
Reports are now running as expected.
This incident has been resolved.
Users may be experiencing intermittent issues in Realize. Our teams are actively investigating the issue.
This issue has been resolved.
Our team is reviewing a content issue which is preventing lesson plan pages from loading. Our team is investigating the issue and will work to resolve as soon as possible.
We are continuing to investigate this issue.
The issue was identified and the team has verified the fix in our testing environment. We will be deploying a fix to the customer facing environment soon.
This issue has been resolved.
Students receive a network error modal when trying to submit quizzes and assignments, even when network connection is stable. We have identified a fix.
A fix has been deployed for Exams. Quizzes are still unavailable.
A fix has been implemented and we are monitoring the results. Students can now take Quizzes and Exams in the Outlier LMS.
This incident has been resolved.
Some customers may have noticed issues loading specific interactive features in Savvas Realize content items. The issue was triggered due to a problem with AWS, impacting many web sites across the Internet including Savvas Realize. The issue is resolved now and our engineers are closely monitoring system performance.
Some users are reporting issues with logging into Realize. Our team is investigating the issue and will provide an update as soon as possible.
This incident has been resolved.
Some customers may be experiencing issues while logging in to Savvas Realize. To fix this issue, please clear your browser cookies and retry login.
This incident has been resolved.
Savvas Realize, SuccessMaker, Realize Reader and Realize Admin Reports are experiencing performance issues which may impact users' ability to log in. Our team is reviewing the issue now and working to restore service.
We are continuing to investigate this issue.
This incident has been resolved. Our web host AWS experienced an issue which impacted Realize along with a number of other web sites. We appreciate your patience with this issue.
Due to a partner outage, students are experiencing an elevated error rate when working through assignments. There are some instances when a student may not be able to get to the course.
This incident has been resolved.
Customers who access Realize via Easybridge, for example any customer using Single Sign On, will experience an issue logging in right now. Our team is aware of this and working to resolve as soon as possible. If you do receive an error message, you can go to the following URL once the error message displays: https://www.savvasrealize.com/dashboard/viewer
We've temporarily routed all EasyBridge users directly to Realize. We're still working on restoring full EasyBridge capability to admins and to teachers and students who use EasyBridge to get to other tools like iLit.
Due to an issue with our cloud services provider, users may see slow performing pages and other issues. We are monitoring the situation and in active dialog with our provider to resolve this as soon as possible.
A number of Savvas products may still be experiencing issues due to an ongoing AWS incident. We are working on recovering as soon as possible. You can follow the status of AWS' issues at https://health.aws.amazon.com/health/status
The AWS incident is still ongoing, but most Realize and other Savvas digital products are functioning normally. We are still monitoring the situation with AWS closely.
This incident has been resolved.
We're currently experiencing an unexpected issue that is preventing course assignments from appearing as expected. Our team is actively investigating the issue. We apologize for any inconvenience this may cause and appreciate your patience. We'll keep you updated through this channel and will work to resolve this as quickly as possible. -Outlier by Savvas Platform Management Team
This incident has been resolved.
Students may experience a white screen when accessing Momentum Assessments. Additionally, some teachers have reported they are not able to see Momentum assessments within their Realize programs. Our team is reviewing this issue and will update here when it is resolved.
This incident has been resolved.
One of the 3rd-party tools used in the Outlier student LMS is currently experiencing service disruptions. Outlier is working with the vendor to resolve the issue. Students in Calculus I, Precalculus, College Algebra, and Statistics courses will be unable to use our interactive graphs. We are actively working to resolve this issue and apologize for any inconvenience this may cause. We'll keep you updated through this channel and will work to resolve this issue as quickly as possible. -Outlier by Savvas Platform Management Team
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are aware of an issue preventing customer administrators from accessing the Errors and Warnings file from within Savvas EasyBridge. Our development team is actively working on a resolution with the highest priority. We sincerely apologize for the inconvenience and appreciate your patience as we work to restore full functionality.
The issue affecting access to the errors and warnings file has been fully resolved. Customers should now be able to open and review these files without any issues. We appreciate your patience while our team worked to restore full functionality.
Our team has identified an issue that may impact teachers' ability to customize assessments, add items in My Library, and create/add items to Playlists. We are working quickly to resolve this issue.
This incident has been resolved. We appreciate your patience.
There is an infinite loading screen when trying to log in to dashboard.outlier.org, partners.outlier.org, or the internal Outlier admin dashboard.
We are continuing to investigate this issue.
The issue has been identified and a fix is in process
A fix has been implemented and we are monitoring results.
This incident has been resolved.
Our team is working to resolve a technical issue that is impacting users' ability to access Realize. We will restore service as soon as possible.
This incident is resolved. Savvas Realize is fully operational.
Teachers using Single Sign-On to log into the Outlier LMS from Realize become stuck during the registration process and are unable to access the LMS. This issue only affects teachers without existing Outlier accounts. Our team is investigating the issue and will remedy as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue reported by some users that the Classes page and other pages in Realize are not loading properly. We are reviewing this and will will share updates as soon as possible.
Our team is actively monitoring and maintaining Realize system health while we work in parallel to implement a permanent fix for the issue that impacted page loading earlier today.
This issue is resolved.
Our team is aware of an issue being reported that PDF content is slow to load or fails to open. We are actively working to fix this issue and will update you here on the status site when resolved. We apologize for this inconvenience.
Our team has continued to work on this issue but the issue still persists. We will be working on deploying a correction as soon as possible.
This incident has been resolved.
Realize users may see an issue where it appears there are no standards aligned to content in their program. We are working to address this issue as quickly as possible so that standards will begin to function as usual.
This incident has been resolved.
Golden Gate University Degrees+ students are unable to access their courses. This incident only affects Golden Gate University Degrees+ students.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Please be advised that some customers are reporting delays in EasyBridge roster updates due to the nightly ingestion process failing. Our team is investigating the root cause of this issue and is working to resolve it as quickly as possible.
We are pleased to inform you that the issue affecting file ingestion has been resolved. A fix has been successfully released to production, and all sites appear to be working properly. Our teams are continuing to monitor the situation to ensure everything remains stable. We appreciate your patience and understanding throughout this process.
Customers may experience delays when creating or modifying user accounts in the rostering process. We are actively working the issue. No data has been lost. If you encounter an error, please wait 24 hours then check to see if the issue has been resolved prior to resubmitting rostering data.
This incident has been resolved.