Sauce Labs experienced a notice incident on October 28, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Oct 28, 2025, 04:13 PM UTC
Between 14:07 UTC and 15:25 UTC, we experienced a high error rate for automated and manual Real Device tests in the US-West, US-East, and EU data centers. This issue has been resolved. All services are fully operational.
- postmortem Dec 11, 2025, 04:24 PM UTC
### **Dates:** Tuesday, October 28th 2025, 14:03 UTC - 15:18 UTC \(primary incident\) Tuesday, October 28th 2025, 15:18 UTC - Thursday, October 30th 2025, 8:25 UTC \(~1% of devices impacted window\) ### **What happened:** Test executions using the 'stable' Appium version gradually decreased in the US-West-1, US-East-4, and EU-Central-1 data centers. ### **Why it happened:** A product defect was introduced which caused tests using the stable Appium version to fail immediately upon creation. ### **How we fixed it:** We preformed a rollback to a previous version on the majority of devices on Tuesday, October 28th 2025, 15:18 UTC, With a full service restoration across all devices completed on Thursday, October 30th 2025, 8:25 UTC. ### **What we are doing to prevent it from happening again:** We have improved monitoring & alerting and enhanced our post-deployment validation processes.