2026-February-23 Service Incident

Update timeline

1. investigating Feb 23, 2026, 05:22 PM UTC

   We are seeing an increase in automated tests using Sauce Connect failing with “Misconfigured -- No active tunnel found for provided identifier” errors in the US-West-1 data center. We are actively investigating.

2. investigating Feb 23, 2026, 07:40 PM UTC

   We have identified the root cause and are working on implementing a fix. We are continuing to investigate.

3. resolved Feb 23, 2026, 10:31 PM UTC

   We have identified the root cause and deployed a fix for this issue. All services are fully operational.

4. postmortem Apr 15, 2026, 06:58 PM UTC

   ### **Dates:** Monday, February 23rd 2026, 17:22 UTC - 22:31 UTC ### **What happened:** WDIO-based tests run by customers using Sauce Connect 4 could not be started. ### **Why it happened:** Misconfiguration caused failing health checks in some cases, causing customer tunnels to shut down. ### **How we fixed it:** Misconfiguration was corrected. ### **What we are doing to prevent it from happening again:** Evaluation of the underlying software stack. Customers who are still using SC4 that can migrate to SC5 should do so at their earliest convenience.