Satori Outage History

Satori had 12 outages in the last 2 years totaling 96h 25m of downtime — averaging 0.5 incidents per month.

There were 12 Satori outages since June 6, 2024 totaling 96h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.satoricyber.com

Minor May 20, 2026

Workspaces Not Loading for Snowflake Proxy Accounts

Detected by Pingoru: May 20, 2026, 06:28 AM UTC
Resolved: May 20, 2026, 12:43 PM UTC
Duration: 6h 15m

Affected: Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS ap-southeast-1 (Singapore)Customer Hosted DAC

Timeline · 4 updates

investigating May 20, 2026, 06:28 AM UTC

Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts. A fix for the issue is being prepared. We will update once a patch is available for customer-hosted DACs.
identified May 20, 2026, 07:17 AM UTC

The issue has been identified and a fix is being implemented.
monitoring May 20, 2026, 09:59 AM UTC

A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.
resolved May 20, 2026, 12:43 PM UTC

A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.

Read the full incident report →

Minor April 15, 2026

Dynamic Masking Issue in Snowflake Workspaces

Detected by Pingoru: Apr 15, 2026, 02:43 PM UTC
Resolved: Apr 15, 2026, 05:48 PM UTC
Duration: 3h 4m

Affected: Customer Hosted DAC

Timeline · 3 updates

identified Apr 15, 2026, 02:43 PM UTC

Our monitoring systems have detected a change in Snowflake that impacts dynamic masking functionality in Snowsight Workspaces in some regions. A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.
monitoring Apr 15, 2026, 03:27 PM UTC

A fix has been rolled out to all SaaS DACs. Customers hosting their own DACs should upgrade to version 1.2615.2.
resolved Apr 15, 2026, 05:48 PM UTC

The incident is resolved. Customers hosting their own DACs should upgrade to version 1.2615.2 to mitigate the issue.

Read the full incident report →

Minor April 6, 2026

Management console changes are not reflected to DACs

Detected by Pingoru: Apr 06, 2026, 11:29 AM UTC
Resolved: Apr 06, 2026, 01:23 PM UTC
Duration: 1h 53m

Affected: Management Console

Timeline · 4 updates

investigating Apr 06, 2026, 11:29 AM UTC

Our monitoring systems have detected an issue in a cloud service used by the management console to deliver configuration changes to DACs. No impact on ongoing data activity, however, policy changes or access requests are currently not being processed.
identified Apr 06, 2026, 12:21 PM UTC

We have identified that the issue is caused by a cloud service used by the management console to deliver configuration changes to DACs. We are working with the cloud provider to mitigate the issue and considering alternatives.
monitoring Apr 06, 2026, 12:55 PM UTC

We are seeing signs that the cloud service is recovering and functionality has been restored for some customers. We are monitoring the situation and will provide an update once functionality is fully restored.
resolved Apr 06, 2026, 01:23 PM UTC

This incident has been resolved.

Read the full incident report →

Critical April 1, 2026

Issue Connecting to Snowflake

Detected by Pingoru: Apr 01, 2026, 04:40 AM UTC
Resolved: Apr 01, 2026, 08:21 AM UTC
Duration: 3h 40m

Affected: Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS eu-west-1 (Ireland)Satori DAC Azure eastus-2 (Virginia)

Timeline · 4 updates

investigating Apr 01, 2026, 04:40 AM UTC

Our monitoring systems have detected an issue connecting to Snowfalke via the Satori proxy in some regions.
identified Apr 01, 2026, 05:06 AM UTC

We have identified the root cause of the issue and are preparing a fix. Customers using customer-hosted DACs will receive a notification to upgrade their DACs shortly.
monitoring Apr 01, 2026, 07:42 AM UTC

A fix has been implemented for Satori SaaS customers with no reported impact on customer Snowflake accounts. Customers with customer-hosted DACs should deploy release v.1.2614.3 immediately to mitigate the issue.
resolved Apr 01, 2026, 08:21 AM UTC

The issue has been resolved for Satori SaaS customers and customers who have upgraded to v1.2614.3 or v1.2613.4.

Read the full incident report →

Major September 24, 2025

Multiple DAC and Management Console Issues

Detected by Pingoru: Sep 24, 2025, 10:26 AM UTC
Resolved: Sep 25, 2025, 05:21 PM UTC
Duration: 1d 6h

Affected: Management ConsoleSatori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS eu-west-1 (Ireland)Satori DAC GCP eu-west2 (London)Satori DAC GCP us-east1 (S. Carolina)Satori DAC AWS ap-southeast-1 (Singapore)Satori DAC Azure eastus-2 (Virginia)Customer Hosted DAC

Timeline · 9 updates

Read the full incident report →

Minor June 12, 2025

Dashboards, audit logs and report are unavailable

Detected by Pingoru: Jun 12, 2025, 07:50 PM UTC
Resolved: Jun 13, 2025, 12:16 PM UTC
Duration: 16h 26m

Affected: Management Console

Timeline · 3 updates

identified Jun 12, 2025, 07:50 PM UTC

This issue is caused by an ongoing outage in Google BigQuery, which is the backend service we use for storing audit logs.
monitoring Jun 12, 2025, 08:56 PM UTC

Service is being restored by GCP, we are monitoring the situation.
resolved Jun 13, 2025, 12:16 PM UTC

This incident has been resolved.

Read the full incident report →

Major June 12, 2025

Configuration propagation issue

Detected by Pingoru: Jun 12, 2025, 06:23 PM UTC
Resolved: Jun 12, 2025, 07:23 PM UTC
Duration: 1h

Affected: Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-west-1 (Ireland)Satori DAC GCP us-east1 (S. Carolina)Satori DAC Azure eastus-2 (Virginia)Customer Hosted DAC

Timeline · 3 updates

investigating Jun 12, 2025, 06:23 PM UTC

Our monitoring systems have detected issues in propagating configurations to some DACs which may impact some customers. We are investigating and will share an update shortly.
monitoring Jun 12, 2025, 06:55 PM UTC

The issue is related to a GCP outage that occurred at the same time. Service is back to normal, and we are monitoring the situation.
resolved Jun 12, 2025, 07:23 PM UTC

This incident has been resolved.

Read the full incident report →

Notice June 11, 2025

Inventory updates are not sent to management console

Detected by Pingoru: Jun 11, 2025, 12:22 PM UTC
Resolved: Jun 11, 2025, 01:37 PM UTC
Duration: 1h 15m

Affected: Customer Hosted DAC

Timeline · 4 updates

investigating Jun 11, 2025, 12:22 PM UTC

We are currently investigating this issue.
identified Jun 11, 2025, 12:31 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 11, 2025, 12:53 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 11, 2025, 01:37 PM UTC

This incident has been resolved.

Read the full incident report →

Major May 21, 2025

Query Execution Issues

Detected by Pingoru: May 21, 2025, 09:04 AM UTC
Resolved: May 21, 2025, 10:49 AM UTC
Duration: 1h 44m

Affected: Satori DAC AWS us-east-1 (N. Virginia)

Timeline · 4 updates

investigating May 21, 2025, 09:04 AM UTC

We are investigating unexpected errors that may prevent users from running queries on data stores.
identified May 21, 2025, 09:17 AM UTC

The issue has been identified and a fix is being implemented.
monitoring May 21, 2025, 09:48 AM UTC

A fix has been implemented and we are monitoring the results.
resolved May 21, 2025, 10:49 AM UTC

This incident has been resolved.

Read the full incident report →

Minor March 25, 2025

Snowsight access via privatelink

Detected by Pingoru: Mar 25, 2025, 08:38 PM UTC
Resolved: Mar 26, 2025, 09:01 PM UTC
Duration: 1d

Affected: Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS ap-southeast-1 (Singapore)

Timeline · 3 updates

investigating Mar 25, 2025, 08:38 PM UTC

We have observed issues logging into snowsight via on a privatelink setup, currently working to identify the root cause.
monitoring Mar 25, 2025, 09:23 PM UTC

The observed issues does not seem to originate from Satori, we will continue to monitor.
resolved Mar 26, 2025, 09:01 PM UTC

This incident has been resolved.

Read the full incident report →

Minor December 12, 2024

Snowflake Login Issue

Detected by Pingoru: Dec 12, 2024, 06:07 AM UTC
Resolved: Dec 12, 2024, 10:11 AM UTC
Duration: 4h 4m

Affected: Satori DAC AWS us-west-2 (Oregon)Customer Hosted DAC

Timeline · 4 updates

investigating Dec 12, 2024, 06:07 AM UTC

We identified an issue with login to Snowsight on some accounts.
identified Dec 12, 2024, 07:41 AM UTC

The issue has been identified, and a fix was provided to Satori SaaS. A fix for customer-hosted DACs will be released shortly.
monitoring Dec 12, 2024, 08:02 AM UTC

The fix for customer-hosted DAC is available in version 1.2449.2. Snowflake customers should plan to upgrade to this version to avoid being impacted by the issue.
resolved Dec 12, 2024, 10:11 AM UTC

This incident has been resolved. Customers who use the customer-hosted version of Satori should upgrade to v1.2449.2 to mitigate the issue.

Read the full incident report →

Major June 6, 2024

DAC partially responsive

Detected by Pingoru: Jun 06, 2024, 03:01 PM UTC
Resolved: Jun 06, 2024, 04:44 PM UTC
Duration: 1h 42m

Affected: Satori DAC AWS us-east-1 (N. Virginia)

Timeline · 4 updates

investigating Jun 06, 2024, 03:01 PM UTC

We are currently investigating this issue.
identified Jun 06, 2024, 03:45 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Jun 06, 2024, 03:55 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 06, 2024, 04:44 PM UTC

This incident has been resolved.

Read the full incident report →