Satori incident

Workspaces Not Loading for Snowflake Proxy Accounts

Minor Resolved View vendor source →

Satori experienced a minor incident on May 20, 2026 affecting Satori DAC AWS us-east-1 (N. Virginia) and Satori DAC AWS us-west-2 (Oregon) and 1 more component, lasting 6h 15m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 06:28 AM UTC
Resolved
May 20, 2026, 12:43 PM UTC
Duration
6h 15m
Detected by Pingoru
May 20, 2026, 06:28 AM UTC

Affected components

Satori DAC AWS us-east-1 (N. Virginia)Satori DAC AWS us-west-2 (Oregon)Satori DAC AWS eu-central-1 (Frankfurt)Satori DAC AWS ap-southeast-1 (Singapore)Customer Hosted DAC

Update timeline

  1. investigating May 20, 2026, 06:28 AM UTC

    Our monitoring system has detected a change in Snowflake that impacts the availability of Snowflake Workspaces in Snowsight in some regions, in Snowflake Proxy Accounts. A fix for the issue is being prepared. We will update once a patch is available for customer-hosted DACs.

  2. identified May 20, 2026, 07:17 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 20, 2026, 09:59 AM UTC

    A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.

  4. resolved May 20, 2026, 12:43 PM UTC

    A fix has been deployed to all SaaS DACs. Customers with customer-hosted DACs should upgrade to v1.2621.2.