SashiDo incident

Ticketing system issues

Resolved after 18 hours 16 minutes, affecting Support, on February 26, 2024.

identified Feb 26, 2024, 03:49 PM UTC

We are currently experiencing issues with our ticketing systems, affecting our ability to respond to customer tickets promptly. The incident appears to be related to our support system provider. For further updates or inquiries, please refer to our status page or the incident report provided by our support system provider: https://status.teamwork.com/incidents/4f15xhsj7y2w

Started
Feb 26, 2024, 03:49 PM UTC
Resolved
Feb 27, 2024, 10:05 AM UTC
Duration
18h 16m
Detected by Pingoru
Feb 26, 2024, 03:49 PM UTC

Affected components

Support

Update timeline

  1. identified Feb 26, 2024, 03:49 PM UTC

    We are currently experiencing issues with our ticketing systems, affecting our ability to respond to customer tickets promptly. The incident appears to be related to our support system provider. For further updates or inquiries, please refer to our status page or the incident report provided by our support system provider: https://status.teamwork.com/incidents/4f15xhsj7y2w

  2. resolved Feb 27, 2024, 10:05 AM UTC

    This incident has been resolved.

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