Resolved after 11 hours 48 minutes, affecting TalentHub Portal, on October 19, 2026.
The incident is confirmed to be resolved, with healthy results being seen at 12:49.
Affected components
Update timeline
- investigating Oct 20, 2026, 02:08 PM UTC
Customers are unable to login to TalentHub. There is no impact on candidates completing interviews or accessing Sapia.ai services. Users trying to login to the platform are receiving a "Sign in failed, please contact support." error message.
- investigating Oct 20, 2026, 02:08 PM UTC
We are continuing to investigate this issue. Our engineers can see HTTP 503 responses from the US common-bff GraphQL endpoint.
- identified Oct 20, 2026, 02:12 PM UTC
Our engineers have deployed a fix and are waiting on results.
- resolved Oct 20, 2026, 02:13 PM UTC
The incident is confirmed to be resolved, with healthy results being seen at 12:49.
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