Sapia.ai incident

Chat Interview and Video Interview Performance Degrading

Resolved after 5 hours 41 minutes, affecting Chat Classic, on October 4, 2022.

monitoring Oct 04, 2022, 10:34 PM UTC

We deployed a tested version, which reduces the frequency slightly, from around 50% to 25%. We tried to figure out another solution

Started: Oct 04, 2022, 01:48 AM UTC
Resolved: Oct 04, 2022, 07:30 AM UTC
Duration: 5h 41m
Detected by Pingoru: Oct 04, 2022, 01:48 AM UTC

Affected components

Chat Classic

Update timeline

investigating Oct 04, 2022, 10:33 PM UTC

We received some customer tickets from candidates regarding the issue
identified Oct 04, 2022, 10:33 PM UTC

We continue to look into this issue. We found the error happened more frequently, around 50%
monitoring Oct 04, 2022, 10:34 PM UTC

We deployed a tested version, which reduces the frequency slightly, from around 50% to 25%. We tried to figure out another solution
resolved Oct 04, 2022, 10:34 PM UTC

We redeployed Ci and Vi front-end code. The issue is gone

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