Sapia.ai incident
Chat Interview and Video Interview Performance Degrading
Major Vendor's status page →
Resolved after 4 hours, affecting Chat Classic, on October 4, 2022.
The issue has been identified and a fix is being implemented.
Affected components
Chat Classic
Update timeline
- investigating Oct 06, 2022, 05:03 AM UTC
We actively monitored and found the 403 error started to occur but less frequently. it will cause partial Australian Candidates not to be able to complete Ci and Vi. (EU and US regions are working well). We continue to look into solutions.
- investigating Oct 06, 2022, 05:03 AM UTC
We found the error happened more frequently around 50% of failures.
- investigating Oct 06, 2022, 05:11 AM UTC
We narrowed down the issue to AWS CloudFront and tried to call the AWS team for support.
- identified Oct 06, 2022, 05:12 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 06, 2022, 05:15 AM UTC
This incident has been resolved.
Your product runs on more than Sapia.ai
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services