Resolved after 2 hours 5 minutes, affecting Chat Classic and TalentHub Portal, on February 7, 2024.
The service provider has finished recovering the domain and service is starting to restore.
Affected components
Chat ClassicTalentHub Portal
Update timeline
- investigating Feb 07, 2024, 01:07 PM UTC
Services using the Sapia.ai domain are currently unavailable. We are investigating the issue.
- identified Feb 07, 2024, 02:19 PM UTC
The sapia.ai domain has expired. We are working with our service provider to recover the domain name. The domain was not due to expire until February, 9 2024 so it seems to have expired prematurely.
- monitoring Feb 07, 2024, 02:23 PM UTC
The service provider has finished recovering the domain and service is starting to restore.
- resolved Feb 07, 2024, 02:46 PM UTC
All services have been restored.
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