SAP Conversational AI incident
Database connection shooting up on one database due to underlying AWS instability
Resolved after 6 hours 13 minutes, affecting SAP Conversational AI, on March 2, 2020.
A fix has been implemented and the system is being monitored.
Affected components
Update timeline
- investigating Mar 02, 2020, 09:23 AM UTC
We are observing a system instability where our endpoints are not responding intermittently. We are currently investigating the issue.
- monitoring Mar 02, 2020, 10:07 AM UTC
A fix has been implemented and we are monitoring the results
- investigating Mar 02, 2020, 12:15 PM UTC
We are back to investigating the issue as the system is still unstable although with much less frequency of outages. A small number of bot requests may not be fulfilled in the current system state.
- monitoring Mar 02, 2020, 01:40 PM UTC
A fix has been implemented and the system is being monitored.
- resolved Mar 02, 2020, 03:36 PM UTC
This incident has been resolved.
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