SAP Conversational AI incident
NLP Service is unavailable intermittently
Resolved after 8 days 18 hours, affecting SAP Conversational AI, on March 3, 2020.
The fix has been deployed in production and is under observation.
Affected components
Update timeline
- investigating Mar 03, 2020, 01:06 PM UTC
We have noticed that database server inconsistency has briefly resurfaced again today. We are currently investigating the issue.
- monitoring Mar 04, 2020, 02:58 AM UTC
We have identified the issue and took precautionary measures to make the platform stable again. We are working on the fix to avoid this situation in the future, we will continue to monitor the systems in the meantime.
- monitoring Mar 05, 2020, 05:32 AM UTC
While the problem has been isolated and contained, we are deploying a hotfix to prevent this incident from happening again.
- monitoring Mar 06, 2020, 01:35 PM UTC
The fix has been deployed in production and is under observation.
- resolved Mar 12, 2020, 07:20 AM UTC
This incident has been resolved.
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