Resolved after 4 days 3 hours, affecting SAP Conversational AI, on June 7, 2020.
We have been experiencing connectivity issues between the Bot Connector application and its database. This may create unstable connectivity of bots to their pre-configured channels. If you are experiencing such issues, please know that we are actively working on it. As soon as this issue gets resolved, connectivity between bots and channels will be back to normal. We apologize for the temporary inconvenience.
Affected components
Update timeline
- investigating Jun 07, 2020, 04:04 AM UTC
We have an issue with our channels, due to which runtime calls are failing on our platform. We are investigating this issue.
- investigating Jun 07, 2020, 04:04 AM UTC
We are continuing to investigate this issue.
- identified Jun 07, 2020, 05:15 AM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 07, 2020, 07:21 AM UTC
Work is still ongoing on the platform to fix the issue.
- monitoring Jun 07, 2020, 11:52 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 09, 2020, 04:06 PM UTC
We have been experiencing connectivity issues between the Bot Connector application and its database. This may create unstable connectivity of bots to their pre-configured channels. If you are experiencing such issues, please know that we are actively working on it. As soon as this issue gets resolved, connectivity between bots and channels will be back to normal. We apologize for the temporary inconvenience.
- resolved Jun 11, 2020, 07:43 AM UTC
This incident has been resolved.
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