Resolved after 4 hours 55 minutes, affecting [US10] Dialog and [EU10] NLU Analysis and 1 more, on July 27, 2020.
The incident has been resolved. A communication issue happened between our NLU component and another internal service when pushing our new release in production. The issue was solved when the push to production was completed. We will do an in-depth post mortem to make sure this issue does not happen again in the future. Thank your for your patience.
Affected components
Update timeline
- investigating Jul 27, 2020, 07:09 AM UTC
Dear users, Our /dialog endpoint is currently facing issues and is not operational. We are investigating the issue to find a fix as soon as possible. We apologize for the inconvenience.
- investigating Jul 27, 2020, 07:12 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 27, 2020, 07:41 AM UTC
All services are back to fully operational. We will continue to closely monitor the platform and complete the root cause analysis.
- resolved Jul 27, 2020, 12:04 PM UTC
The incident has been resolved. A communication issue happened between our NLU component and another internal service when pushing our new release in production. The issue was solved when the push to production was completed. We will do an in-depth post mortem to make sure this issue does not happen again in the future. Thank your for your patience.
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