SAP Conversational AI incident

Degraded performance on runtime endpoints

Resolved after 4 hours 15 minutes, affecting [US10] Dialog and [EU10] Channels Connector and 1 more, on September 13, 2020.

monitoring Sep 13, 2020, 12:27 PM UTC

We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the runtime endpoints.

Started: Sep 13, 2020, 10:11 AM UTC
Resolved: Sep 13, 2020, 02:27 PM UTC
Duration: 4h 15m
Detected by Pingoru: Sep 13, 2020, 10:11 AM UTC

Affected components

[US10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis

Update timeline

investigating Sep 13, 2020, 10:11 AM UTC

We are currently experiencing degraded performance on our runtime endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.
monitoring Sep 13, 2020, 12:27 PM UTC

We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the runtime endpoints.
resolved Sep 13, 2020, 02:27 PM UTC

This incident has been resolved and the platform is fully operational.

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