SAP Conversational AI incident

Intermittent unavailability of SAP Conversational AI platform

Resolved after 3 hours 22 minutes, affecting SAP Conversational AI, on October 13, 2020.

monitoring Oct 13, 2020, 02:09 PM UTC

The system is stable again, we will continue our monitoring. Regards, SAP Conversational AI Team

Started
Oct 13, 2020, 01:36 PM UTC
Resolved
Oct 13, 2020, 04:59 PM UTC
Duration
3h 22m
Detected by Pingoru
Oct 13, 2020, 01:36 PM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Oct 13, 2020, 01:36 PM UTC

    We have noticed a few alerts on our "Quality of Service" health checks. The platform is able to recover quickly and is available to serve most requests. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.

  2. monitoring Oct 13, 2020, 02:09 PM UTC

    The system is stable again, we will continue our monitoring. Regards, SAP Conversational AI Team

  3. resolved Oct 13, 2020, 04:59 PM UTC

    This incident has been resolved and the platform is fully operational.

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