Resolved after 1 hour 32 minutes, affecting SAP Conversational AI and [EU10] Channels Connector, on December 15, 2020.
We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the .
Affected components
Update timeline
- investigating Dec 15, 2020, 09:09 AM UTC
We are currently experiencing outages on our external chat channel endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience.
- identified Dec 15, 2020, 09:34 AM UTC
We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible.
- monitoring Dec 15, 2020, 09:50 AM UTC
We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the .
- resolved Dec 15, 2020, 10:17 AM UTC
This incident has been resolved and the platform is fully operational.
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