SAP Conversational AI incident
Outage on SAP Conversational AI platform
Resolved after 1 hour 39 minutes, affecting SAP Conversational AI, on December 20, 2020.
Dear Customers, Service has been restored as of approximately 01:08 UTC on 21 Dec 2020. We apologize for the inconvenience. Regards SAP Conversational AI
Affected components
Update timeline
- identified Dec 20, 2020, 11:50 PM UTC
Dear Customers, We have identified an outage of SAP Cloud Platform which is causing a partial outage on CAI. We are working with SAP CP colleagues to bring the platform back to stability as soon as possible. Bot runtime is affected in cases where webhooks or external APIs are used. We regret the inconvenience. Regards, SAP Conversational AI Team
- identified Dec 21, 2020, 01:13 AM UTC
Our SAP Cloud Platform team is working hard to resolve the issue. More detailed information can be found in the original incident report: https://sapcp.statuspage.io/incidents/hbmfyxcdst94 We will keep this issue updated to indicate when all services are operational again.
- monitoring Dec 21, 2020, 01:19 AM UTC
Service of SAP Cloud Platform is restored since 01:09 UTC on 21 Dec 2020 and we are monitoring to ensure stability.
- resolved Dec 21, 2020, 01:29 AM UTC
Dear Customers, Service has been restored as of approximately 01:08 UTC on 21 Dec 2020. We apologize for the inconvenience. Regards SAP Conversational AI
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