SAP Conversational AI incident
Outage on SAP Conversational AI platform
Resolved after 1 hour 40 minutes, affecting SAP Conversational AI, on December 24, 2020.
We resolved the issue that was caused by an internal communication bus stopping to accept connections, impacting our runtime (e.g. /dialog endpoint) and some design time services. Our platform is fully operational again. We'll continue to closely monitor the services.
Affected components
Update timeline
- investigating Dec 24, 2020, 02:31 PM UTC
Dear Customers, We have identified an issue that is currently affecting the /dialog endpoint as well as some design-time features of the platform. We are working on the issue and will bring the platform back to stability as soon as possible. We apologize for the inconvenience. Regards, SAP Conversational AI Team
- identified Dec 24, 2020, 02:41 PM UTC
The issue has been identified and we are working on a fix.
- identified Dec 24, 2020, 03:20 PM UTC
Dear Customers, We are still working on the fix. We appreciate your patience and apologize for the inconvenience. Regards, SAP Conversational AI Team
- monitoring Dec 24, 2020, 03:53 PM UTC
We resolved the issue that was caused by an internal communication bus stopping to accept connections, impacting our runtime (e.g. /dialog endpoint) and some design time services. Our platform is fully operational again. We'll continue to closely monitor the services.
- resolved Dec 24, 2020, 04:12 PM UTC
This incident has been resolved and the platform is fully operational.
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