Resolved after 1 hour 44 minutes, affecting SAP Conversational AI and [US10] Design Time, on December 28, 2020.
The training service remains stable. We have also initiated a change that will improve our ability to handle load spikes on the training service in the future.
Affected components
Update timeline
- investigating Dec 28, 2020, 08:02 PM UTC
We are investigating an issue regarding bot training jobs not being executed correctly. As a result, your bot's training data does not currently get updated after a change in e.g. your intents or entities. This issue only impacts the design time. We apologize for the inconvenience and will update this incident as soon as we have identified the underlying issue.
- monitoring Dec 28, 2020, 08:36 PM UTC
The training jobs have stabilized again and bot trainings are fully operational and finishing within the expected timeframe. We will continue our root cause analysis and monitor the training jobs for stability.
- resolved Dec 28, 2020, 09:46 PM UTC
The training service remains stable. We have also initiated a change that will improve our ability to handle load spikes on the training service in the future.
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