Resolved after 41 minutes, affecting [EU10] Channels Connector, on January 19, 2021.
Dear Customers, This incident has been resolved and the platform is fully operational. We apologize for the inconvenience. Regards SAP Conversational AI Team
Affected components
Update timeline
- investigating Jan 19, 2021, 10:53 AM UTC
We are currently experiencing outages on our bots connected via WebClient. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, SAP Conversational AI
- identified Jan 19, 2021, 10:57 AM UTC
Dear Customers, We have identified the root cause of the outage and we are working on a fix. Fix will be implemented as soon as possible. Regards SAP Conversational AI Team
- identified Jan 19, 2021, 11:02 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Jan 19, 2021, 11:23 AM UTC
Dear Customers, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the channels. Regards SAP Conversational AI Team
- resolved Jan 19, 2021, 11:34 AM UTC
Dear Customers, This incident has been resolved and the platform is fully operational. We apologize for the inconvenience. Regards SAP Conversational AI Team
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