Resolved after 5 hours 45 minutes, affecting [US10] Dialog and [EU10] Channels Connector and 1 more, on April 12, 2021.
Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team
Affected components
Update timeline
- investigating Apr 12, 2021, 02:29 PM UTC
Dear Users, Starting 9:51 am CET, we are experiencing intermittent outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team
- monitoring Apr 12, 2021, 04:03 PM UTC
Dear Users, We have identified the intermittent outages in our /dialog endpoint to be caused by an update of the underlying infrastructure that caused individual instances to be unavailable for short period of time, leading to some requests running into a timeout. Only a small amount of the overall /dialog requests were impacted. We are monitoring the stability of the /dialog endpoints and are further analysing the root cause for the unavailability of the instances. Regards, The SAP Conversational AI team
- resolved Apr 12, 2021, 08:14 PM UTC
Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team
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