SAP Conversational AI incident

Degraded performance on Bot Runtime

Resolved after 24 minutes, affecting [US10] Dialog and [EU10] Channels Connector and 1 more, on April 29, 2021.

resolved Apr 29, 2021, 12:16 PM UTC

Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team

Started
Apr 29, 2021, 11:51 AM UTC
Resolved
Apr 29, 2021, 12:16 PM UTC
Duration
24m
Detected by Pingoru
Apr 29, 2021, 11:51 AM UTC

Affected components

[US10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[US10] Channels Connector[US10] NLU Analysis

Update timeline

  1. investigating Apr 29, 2021, 11:51 AM UTC

    Dear Users, We are currently experiencing degraded performance with intermittent outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring Apr 29, 2021, 12:10 PM UTC

    Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform. Regards, The SAP Conversational AI team

  3. resolved Apr 29, 2021, 12:16 PM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team

Your product runs on more than SAP Conversational AI

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →