SAP Conversational AI incident

Poor performance / Intermittent outage on SAP Conversational AI platform /dialog endpoints

Resolved after 3 hours 13 minutes, affecting SAP Conversational AI, on June 8, 2021.

resolved Jun 08, 2021, 10:46 AM UTC

Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team

Started
Jun 08, 2021, 07:32 AM UTC
Resolved
Jun 08, 2021, 10:46 AM UTC
Duration
3h 13m
Detected by Pingoru
Jun 08, 2021, 07:32 AM UTC

Affected components

SAP Conversational AI

Update timeline

  1. investigating Jun 08, 2021, 07:32 AM UTC

    Dear Users, We are currently experiencing poor performance and intermittent outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring Jun 08, 2021, 07:53 AM UTC

    Dear Users, The platform is back to normal performance and we are monitoring for stability. We apologize for the inconvenience caused by the temporary issue. Regards, The SAP Conversational AI team

  3. resolved Jun 08, 2021, 10:46 AM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team

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