SAP Conversational AI incident
Outage on SAP Conversational AI platform
Resolved after 3 hours 2 minutes, affecting SAP Conversational AI, on July 13, 2021.
Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team
Affected components
Update timeline
- identified Jul 13, 2021, 12:33 PM UTC
Dear Users, We have identified that an issue with one of the backing services of SAP Business Technology Platform, which is causing an issue on CAI platform. We are working with the support team to resolve the issues as soon as possible. Thank you for your patience. Regards, The SAP Conversational AI team
- monitoring Jul 13, 2021, 12:53 PM UTC
Dear Users, The backing service status is healthy again and CAI's health checks are also reported to be normal. We will continue to monitor the situation. Regards, The SAP Conversational AI team
- resolved Jul 13, 2021, 03:36 PM UTC
Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team
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