SAP Conversational AI incident

Outage on /dialog endpoints

Resolved after 44 minutes, affecting [EU10] Dialog and [EU10] Channels Connector and 1 more, on August 22, 2021.

resolved Aug 22, 2021, 01:30 AM UTC

Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team

Started
Aug 22, 2021, 12:45 AM UTC
Resolved
Aug 22, 2021, 01:30 AM UTC
Duration
44m
Detected by Pingoru
Aug 22, 2021, 12:45 AM UTC

Affected components

[EU10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[EU10] Design Time

Update timeline

  1. investigating Aug 22, 2021, 12:45 AM UTC

    Dear Users, We are currently experiencing outages on our /dialog endpoints. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team

  2. monitoring Aug 22, 2021, 01:04 AM UTC

    Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the . Regards, The SAP Conversational AI team

  3. resolved Aug 22, 2021, 01:30 AM UTC

    Dear Users, This incident has been resolved and the platform is fully operational. We thank you for your patience. Regards, The SAP Conversational AI team

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