SAP Conversational AI incident
Disruption on SAP Conversational AI platform
Resolved after 12 hours 27 minutes, affecting SAP Conversational AI and [EU10] Dialog and 1 more, on August 30, 2021.
Dear Users, This incident has been resolved and the platform is fully operational for last two hours. We thank you for your patience. Regards, The SAP Conversational AI team
Affected components
Update timeline
- investigating Aug 30, 2021, 09:24 AM UTC
Dear Users, We are currently experiencing disruption on our platform. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team
- identified Aug 30, 2021, 10:17 AM UTC
Dear Users, The root cause has been identified by the SAP Business Technology Platform team and the issue resolution is in progress. We thank you for your patience. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team
- monitoring Aug 30, 2021, 12:44 PM UTC
Dear Users, The issue is still being addressed, with the help of the SAP BTP core team, at a fundamental level to prevent reoccurrence. However the platform has been stabilised and is operational for the last two hours. We are continuing to closely monitor the situation and provide the best service to you. Your patience is highly appreciated. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team
- identified Aug 30, 2021, 03:41 PM UTC
Dear Users, We are currently experiencing disruption on platform. The root cause has been identified by the SAP Business Technology Platform team and the issue resolution is in progress. We thank you for your patience. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team
- monitoring Aug 30, 2021, 05:27 PM UTC
Dear Users, The issue is still being addressed, with the help of the SAP BTP core team, at a fundamental level to prevent reoccurrence. However the platform has been stabilised and is operational for the last one hour. We are continuing to closely monitor the situation and provide the best service to you. Your patience is highly appreciated. You may also follow the progress at the SAP BTP status page here : https://sapcp.statuspage.io/incidents/ms9lg7vk9mng Regards, The SAP Conversational AI team
- resolved Aug 30, 2021, 09:51 PM UTC
Dear Users, This incident has been resolved and the platform is fully operational for last two hours. We thank you for your patience. Regards, The SAP Conversational AI team
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