SAP Conversational AI incident

Disruption on SAP Conversational AI platform

Resolved after 2 hours 47 minutes, affecting [EU10] Dialog and [EU10] Channels Connector and 1 more, on August 31, 2021.

monitoring Aug 31, 2021, 11:04 AM UTC

Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform. Regards, The SAP Conversational AI team

Started: Aug 31, 2021, 10:33 AM UTC
Resolved: Aug 31, 2021, 01:20 PM UTC
Duration: 2h 47m
Detected by Pingoru: Aug 31, 2021, 10:33 AM UTC

Affected components

[EU10] Dialog[EU10] Channels Connector[EU10] NLU Analysis[EU10] Design Time

Update timeline

investigating Aug 31, 2021, 10:33 AM UTC

Dear Users, We are currently experiencing disruption on our bot connector. Our team is working on identifying and fixing the issue. We apologize for the inconvenience. Regards, The SAP Conversational AI team
monitoring Aug 31, 2021, 11:04 AM UTC

Dear Users, We have deployed a fix in production and the system is back to normal. We are monitoring the stability of the platform. Regards, The SAP Conversational AI team
resolved Aug 31, 2021, 01:20 PM UTC

This incident has been resolved.

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